Customer Service Supervisor - UT

About the role

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions, a subsidiary of PROG Holdings. The Supervisor - Customer Service role is crucial to operational excellence and world‑class customer experience, offering the opportunity to mentor and motivate a team while modeling high‑service behaviors.

Responsibilities

• Train team members on effective customer interaction methods
• Examine team behavior and practices to provide constructive feedback and direction
• Motivate team members to achieve desired results
• Ensure service levels consistently exceed expectations for the team
• Handle inbound and outbound calls
• Work with Progressive Leasing customers and provide exceptional customer service
• Manage and accurately document account details

Requirements

• High school diploma or GED; or one to three months of related experience and/or training (or equivalent combination)
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.
• Proficiency with Microsoft Office Suite

Skills

• Availability to work nights, weekends, and holidays
• Curiosity, adaptability, and openness to learning as roles and workflows evolve (including AI‑enabled tools)
• Strong mentoring and motivational abilities

Benefits

• Competitive compensation
• Full health benefits – medical, dental, vision, life insurance
• Paid parental leave
• Company‑matched 401(k)
• Paid time off, paid holidays, and paid volunteer hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tuition reimbursement
• Charitable gift matching

Schedule

Must be available to work nights, weekends, and holidays.