Customer Service Supervisor - Portage, IN

What You’ll Do

• Foster a culture of accountability, teamwork, and employee engagement that encourages growth and continuous improvement
• Monitor branch scheduling to ensure adequate staffing for daily operational needs
• Select, train, mentor, coach, and conduct performance reviews to promote employee development
• Partner with branch leadership on employee selection, onboarding, and assimilation in the branch culture
• Create and cultivate relationships with other branches, departments, customers, and vendors to drive collaboration and support branch success
• Proactively resolve customer issues by identifying solutions and coordinating appropriate resources to minimize disruptions and maintain customer confidence
• Manage all branch operations including Sales Support, Warehouse, Counter, Inside Sales, and Delivery Drivers to maintain continuity and operational effectiveness
• Guarantee the customer counter experience by following planogram standards and maintaining displays, ensuring a clean, organized, and professional customer-facing environment
• Promote a safe work environment and ensure compliance with company safety practices and procedures

What Makes You a Great Fit

• A high school diploma or GED
• 5+ years of relevant work experience in the wholesale industry
• 3+ years of strong interpersonal leadership and customer contact skills
• Knowledge of electrical products and their applications
• Strong written, verbal, and interpersonal communication skills
• Committed to best practices for leadership competencies, people development, and learning
• Detail-oriented with excellent organizational abilities
• Ability to lead by example, promote morale, set goals, and demonstrate teamwork
• Computer skills and aptitude; Microsoft Office

What To Expect In This Role

• Ability to push, pull, carry, lift up to 50 lbs.
• Sit, stand, or walk for extended periods of time
• Bend, stoop, twist, reach, pinch, grab, and shift positions frequently
• Talk or hear both in person and by telephone
• To adjust focus, close vision, discern parts numbers, and signage
• Forklift experience is a plus
• Occasional travel required
• Schedule: Monday–Friday, 7am–4pm, with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed. When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.

Benefits That Work For You

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)

Ready to Put Your Leadership Skills to Work?

To be considered for this position, please apply online: https://www.kirbyrisk.com/careers. Email questions to careers@kirbyrisk.com.

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Equal Opportunity Employer

We are committed to providing equal employment opportunities to all individuals regardless of age, race, color, religion, gender, national origin, sexual orientation, veteran status, disability, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable laws.