Customer Service Supervisor I

About

MCI is a leading provider of contact center solutions across various industries including Automotive Industry, Energy & Utilities, Financial Services, Government & Municipal, Healthcare Services, Insurance Industry, Property & Real Estate, Retail & Ecommerce, Technology Sector, and Transportation & Travel. Our service delivery locations span the United States, Canada, Central America, Europe, Philippines, and South Africa.

Services

• CX Business Process Outsourcing
• CX Technology Solutions
• Recruiting Outsourcing
• Technical Support
• Call Center Services
• Inbound Call Center Services
• Outbound Call Center Services
• Customer Service
• Customer Retention
• Debt Collection
• Email Support
• Live Chat Support
• Omnichannel Support
• CRM Call Center Telephony Integration
• CX Data & Analytics
• CX Strategy
• Dialer ACD Administration

Qualifications

We are seeking candidates with a strong background in customer service, sales, or related fields. Experience in the contact center industry is preferred but not required. Excellent communication skills, problem-solving abilities, and a positive attitude are essential.

Benefits

At MCI, we offer competitive compensation packages, comprehensive benefits, professional development opportunities, and a supportive work environment. We also provide training and ongoing support to help you succeed in your role.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Our schedules vary based on the specific needs of each client and department. Shifts may include day, evening, and weekend hours.