Customer Service Supervisor

About the role

Lead the customer service team at SPIROL’s Danielson, CT facility (100 % on-site). You will drive customer retention through effective execution of SPIROL’s Order Fulfillment Process, coach and develop employees, spearhead process improvements, manage escalated customer situations, support recruiting and onboarding, and ensure the department meets its service objectives.

Responsibilities

• Lead, coach, and develop a customer service team.
• Drive continuous process improvement within the Order Fulfillment Process.
• Resolve escalated customer issues and maintain high retention.
• Support recruiting, onboarding, and performance management.
• Ensure the department meets or exceeds service-level objectives.

Requirements

• 3+ years of customer service leadership experience.
• Manufacturing environment experience strongly preferred.
• Proven ability to lead and develop teams.
• ERP and business systems experience is ideal.
• Strong operational and organizational skills.
• Ability to manage competing priorities effectively.

Benefits

• Competitive compensation structure.
• Health, dental, vision, and life insurance.
• Disability insurance.
• 401(k) with company matching.
• ESOP pension plan.
• Pet insurance.
• Paid time off.
• Employee referral bonus program.
• Education assistance program.
• Employee assistance program.

Watch our careers video to learn more about working at SPIROL.