Customer Service Supervisor

About the Role

The Passenger Service Supervisor will oversee the fast-paced airport passenger service environment, ensuring quality service in ticketing, check-in processing, luggage claim handling, and assistance to all traveling passengers. This role requires adherence to Menzies Aviation uniform guidelines and codes of conduct.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims, and other passenger issues while maintaining enthusiasm and a positive attitude.
• Operate self-service kiosks and verify passengers’ documents prior to boarding.
• Interpret identification labels, baggage, and cargo routing tags.
• Ensure work areas (check-in, lobby, gate, baggage) are organized and functional.
• Perform gate-area duties, including making announcements, checking baggage, and assigning seats.
• Adhere to safety, security, and wellbeing protocols, including compliance with workplace health and safety rules.

Requirements

• Ability to apply common sense to carry out instructions provided in written, oral, or diagram form.
• Proficiency in computer-based systems for primary job duties.
• Strong reading, writing, and speaking skills in English; excellent communication abilities.
• Positive, can-do attitude with the ability to remain calm under pressure.
• Capability to stand for long periods at ticket counters and gate check-in areas.

Additional Information

Menzies Aviation is committed to a safe working environment and enforces a Substance Misuse Policy, including regular testing. The company values diversity and inclusion, encouraging applications from all eligible candidates regardless of background. As part of the recruitment process, tools may be used to assess skills and alignment with company values.