Customer Service Supervisor

About the Role

The Passenger Service Supervisor will oversee the fast-paced airport passenger service environment, ensuring quality service in ticketing, check-in processing, luggage claim handling, and assistance to all traveling passengers. This role requires adherence to Menzies Aviation uniform guidelines and codes of conduct.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims, and other passenger issues while maintaining a positive and enthusiastic attitude.
• Operate and assist with self-service kiosks, verifying passengers’ documents prior to boarding.
• Interpret identification labels, baggage, and cargo routing tags.
• Ensure all work areas (check-in, lobby, gate, baggage) are organized and functional.
• Perform gate area duties, including making announcements, checking baggage, and assigning seats.
• Adhere to safety, security, and wellbeing protocols, following provided training and workplace health and safety rules.

Requirements

• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
• Proficiency in computer skills for using computer-based systems to perform primary job duties.
• Excellent communication skills; ability to proficiently read, write, and speak English.
• Positive, can-do, and upbeat personality with the ability to remain calm under pressure.
• Ability to stand for long periods at ticket counters and gate check-in areas.

About the Company

Menzies Aviation has been a critical partner in the global aviation industry since 1833, delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents. The company prioritizes its people and fosters an inclusive working environment where diverse knowledge, perspectives, and experiences are valued.

Safety and Compliance

• Responsibility to ensure personal and others' health, safety, and wellbeing while at work, following provided training and workplace safety rules.
• Commitment to a safe working environment for all staff, with a Substance Misuse Policy prohibiting alcohol and drug misuse. Regular testing is conducted to enforce this policy.