Customer Service Supervisor

About the role

Fuse3 Solutions is partnered with a growing e-commerce company northwest of the Oklahoma City metro seeking a Customer Service Supervisor. This position will oversee day-to-day customer support while building processes, implementing new tools, and helping create a scalable customer service department, with opportunity to grow into a Customer Service Manager role. The role is fully on‑site.

Responsibilities

• Oversee customer support across Shopify, Amazon, email, chat, and marketplace messaging.
• Manage escalations, refunds, returns, order issues, and online reviews.
• Create SOPs, workflows, templates, and performance standards.
• Identify ways to streamline processes and improve the customer experience.
• Implement new tools and systems to support continued growth.
• Track customer service metrics and identify trends.
• Assist with hiring, training, and developing future team members.

Qualifications

• Direct experience with Shopify, Amazon Seller Central, and Gorgias required.
• Experience supporting customer service operations for a company with $10M+ in annual sales preferred.
• Previous customer service leadership or supervisory experience.
• Strong process improvement and department‑building experience.
• Excellent communication, organization, and problem‑solving skills.
• Comfortable working in a growing and evolving environment.

Pay

Salary range: $60,000–$70,000.