Customer Service Supervisor

About the role

Provides overall management and leadership of the Customer Service Team focused on delivering excellent customer service.

Responsibilities

• Reviews and approves staffing schedules to ensure staffing meets demand.
• Assesses training needs of the Customer Service Team and oversees training development and delivery.
• Creates, monitors, and reports performance metrics for the Customer Service area.
• Identifies and implements process improvements across the Customer Service department.
• Makes Customer Service policy recommendations aligned with company strategy and customer service goals.
• Ensures the Customer Service team adheres to company policies and guidelines.
• Fosters a unified Customer Service team through effective communication, team building, motivation, and recognition.
• Leads Customer Service improvement projects using effective project management and leadership.
• Handles complex customer issues and escalated customer calls.
• Reviews and approves adjustments, escalated payment arrangements, credit, and debit memos to customer accounts.

Requirements

• 3-5 years of experience in Customer Relations (Required).
• Strong communication skills, computer experience, and supervisory experience.

Benefits

• Weekly pay.
• Dental and vision coverage.
• $25,000 life insurance (100% company-paid).
• 100% company-paid short-term disability insurance.
• Retirement plan with a company match up to 5%.
• Safety and retention incentives.
• Paid time off.
• Employee discount plans.

Ecowaste Solutions offers a competitive base salary, opportunity to earn incentive pay, and a comprehensive employee benefits package.