Customer Service Supervisor

About the role

CL&D, a division of ProMach, has an exciting opportunity for a Customer Service Supervisor based in Oconomowoc, WI. This is a hybrid role, three days in the office and two days at home.

Responsibilities

• Lead, coach, and support a team focused on customer service and account management, driving strong performance and accountability
• Provide training, feedback, and ongoing development to help your team succeed
• Serve as a key support resource for customer accounts, ensuring timely issue resolution and exceptional service
• Oversee order processing from start to shipment, ensuring accuracy and alignment with customer expectations
• Partner with Sales and Operations to support product launches, design changes, and evolving customer needs
• Monitor customer service performance metrics and identify opportunities to improve response times, quality, and satisfaction
• Address escalated customer concerns related to pricing, quality, technical details, and workflow processes
• Drive process improvements and help standardize workflows to improve efficiency and team effectiveness

Requirements

• An Associate’s or Bachelor’s degree preferred
• 3–5 years of experience in customer service and leadership roles
• Experience in a customer‑facing role, ideally within manufacturing, printing, or a related industry
• Strong problem‑solving skills and the ability to manage multiple priorities in a fast‑paced environment
• Excellent communication and interpersonal skills to build relationships internally and with customers
• Proficiency with Microsoft Office and familiarity with ERP and CRM systems
• The ability to analyze order data and communicate both financial and operational impacts
• Strong attention to detail, organization, and time management skills

Qualifications

• ProMach is an Equal Opportunity Employer
• Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States
• Pro Mach is a drug-free workplace
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment

Skills

• Strong leadership and coaching skills
• Excellent communication and interpersonal skills
• Proficiency with Microsoft Office and ERP/CRM systems
• Ability to analyze and communicate order data
• Strong problem-solving and organizational skills

Benefits

• Total compensation includes salary, comprehensive medical/dental programs, life insurance, a generous paid time off program, and a retirement savings plan with a company match
• No waiting period for benefits – eligible on first day of employment

Pay

Pay ranges are determined based upon years of directly relatable experience for your position. Total compensation includes your pay, potential short-term incentive opportunities, comprehensive medical/dental/vision programs, life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program.

Schedule

This is a hybrid role, three days in the office and two days at home.