Customer Service & Stock - Terrace at Hamilton Place Rack

About the role

As a Nordstrom Rack team member, you’ll collaborate with teammates in a fast-paced, high-energy environment to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience while maintaining a clean and clutter-free store. Flexibility is key, as you may occasionally work in different areas of the store to keep the salesfloor and stockrooms tidy and help customers find great deals. Roles are available in Sales, Customer Service, Stock, and Fulfillment departments.

Responsibilities

Sales and Customer Service

• Work with the team to keep the salesfloor “runway ready” through re-merchandising and straightening throughout the day
• Assist customers at checkout with a variety of transactions across in-store, online, and mobile platforms, including operating a point-of-sale system, bagging items of all sizes, handling bulky or heavy items (including boxes), and ensuring a seamless, friendly experience
• Create a smooth fitting room experience by greeting and assisting customers, sorting and returning clothing to the floor
• Maintain a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor
• Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed
• Demonstrate expertise in all technologies used in the store environment
• Adhere to all operational, merchandise, and asset protection standards
• Promote initiatives like the Nordstrom Rewards program

Stock Support and Fulfillment

• Receive, unload freight, unpack, and deliver newly arrived merchandise to selling departments
• Fulfill customer orders in a timely manner following quality standards
• Prepare and ship customer orders following quality, packing, and shipping standards
• Utilize inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes
• Assist in maintaining clean and organized selling floors and stockrooms
• Provide general support to the store, e.g., set up special events, organize backroom, markdowns, and relocate store fixtures

Requirements

• Clear, effective communication with strong interpersonal skills
• Accountability, initiative, and a high level of ownership
• Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment
• Ability to work a flexible schedule based on business needs

Physical Requirements

• Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling
• Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
• Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds

Pay

$15.70 – $16.30 hourly (pay offers are dependent on location, as well as job-related knowledge, skills, and experience).

Benefits

• Medical, vision, and dental insurance
• Retirement and paid time away
• Life insurance and disability coverage
• Employee merchandise discount and EAP resources
• Eligibility for performance-based incentives/bonuses
• 401k, PTO accruals, and holidays (eligibility requirements may apply based on location, job level, classification, and length of employment)