Customer Service Specialist- Lancaster Physicians for Women (Full Time/Day Shift)

Responsibilities

• Demonstrates ability to successfully adapt and perform during times of high volumes and or high patient acuity.
• Demonstrates skill to service both hospital and physician office patients, as assigned.
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services.
• Effectively manages general patient complaints concerns in a professional manner, escalating more complex issues to supervisor manager as needed.
• Understands and supports Point of Service Collections.
• Performs all necessary functions needed to collect patient obligations.
• Refers patient to appropriate person for questions regarding; collections, insurance coverages, and financial assistance.
• Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.
• Verifies patient, guarantor, coverage and hospital account information.
• Performs required referral authorization processes and enters orders for applicable tests.
• Understands insurance company coverage and referral authorization requirements of payors.
• Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
• Prepares and or releases records or orders in the e-Health record.
• Scans all necessary documents into appropriate medical record.
• Understands the importance of patient’s medical information that is documented on paper.
• Sends all pertinent information to document imaging or health information management team with in the established time frames.
• Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes documentation for compliance and regulatory needs and or release of orders.
• Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operations as applicable.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues according to performance standards.
• Completes assigned patient scheduling and registration work queues