Customer Service Specialist, Inventory Planner

About the role

Perform inventory planning activities including material stocking level and consumption analysis and generation of purchase requisitions to ensure all required materials are available to support operations. Communicate regularly with engineers, buyers, commodity managers, MRP controllers, warehouse shipping/receiving staff, and suppliers. Ensure adequate supply of material to service customer needs while minimizing inventory investment. Provide a high level of customer service to both internal and external customers.

Responsibilities

• Analyzes Replenishment Data: Generates reports in ERP system and exports to Excel, reviews and analyzes data and responds accordingly
• Initiates, reviews and processes Purchase Demand/Requisitions
• Manages inventory levels and planning, matching forecast demand with on hand, on order, or in transit quantities
• Effectively communicates with clients both verbally and in writing
• Acts as the primary customer contact regarding forecast, new part adds, Min/Max levels, reorder points, backorders, obsolescence, etc.
• Communicates with engineers, tool owners, buyers, and commodity managers to review forecast, consumption history, material changes, new part adds, etc.
• Collaborates with warehouse, shipping/receiving staff to process material returns/repairs, which may include packing, preparing material for shipment and communication with supplier
• Informs the appropriate individuals (buyers, site leads, managers) of any issues related to material shortages that may cause an out of stock or machine down situation
• Coordinates and performs cycle counts and physical inventories to ensure the accuracy of inventory assets
• Researches inventory inaccuracies and reconciles accordingly
• Maintains accurate and timely data in the ERP system including master records, BOM's, etc.
• Manages material quality issues, providing strategic analysis and recommendations for continuous improvement initiatives
• Identifies & develops material savings projects to generate cost savings and efficiency improvements
• Performs other job-related duties as required.

Requirements

Minimum Required Qualifications: Bachelor's degree from an accredited college in a related discipline with 2 years of professional experience; or equivalent combination of education and work experience. Three (3) years of industry experience in a direct or cross-functional capacity.

Qualifications

Preferred Qualifications: 2 years Planning Experience in a Manufacturing setting; Experience in a semiconductor manufacturing environment.

Skills

• Intermediate level in Microsoft Office Suite with demonstrated proficiency in Excel (pivot tables,