Customer Service Specialist II

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide across over 85 countries and employs 21,500 people.

About the role

This position is responsible for the day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts. It serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing, and other corporate departments), suppliers, and customers.

Responsibilities

• Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG) for specified customers.
• Prepare and manage orders with thorough knowledge and accountability of supply chain engagements.
• Negotiate pricing (non-contract only), provide quote markup (own strategy and application of cost-plus markup), and notify customers of related price increases while maintaining margin integrity.
• Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
• Handle local expediting and assist global opportunities through local escalation.
• Provide proactive notification to customers of changes to delivery status, conduct bond reviews (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations.
• Own Hard & Planned Order management, PCN (Product Change Notification) Coordination, and deliver and maintain the POI (Perfect Order Index), comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
• Support the sales team with direct customer contact for the Order to Invoice process within Planned Demand.

Requirements

• 2-3 years of sales experience supporting large, assigned customers.
• Bachelor’s degree preferred.
• Industry experience with a distributor or supplier is a plus.
• Strong negotiation, verbal, and written communication skills.
• Excellent interpersonal, organization, problem-solving, and customer service skills.
• Ability to work in a fast-paced environment, multitask, prioritize, and deal with ambiguity.
• Proficient with MS Office, including Word, Outlook, and Excel (VLOOKUPs and pivot tables).
• Aerospace and Defense experience preferred.
• Comfortable working in multiple systems and applications.
• Must be eligible for an export license or be a U.S. Person (U.S. citizen, lawful permanent resident, refugee, or asylee) due to ITAR regulations.

Schedule

This position follows a hybrid schedule of 3 days in the office and 2 days per week from home.

Pay

Annual hiring range/hourly rate: $29.53 - $36.09. Actual compensation may vary based on geographic location, work experience, education, and skill level.

Benefits

• Medical, Dental, and Vision Insurance.
• 401k with matching contributions.
• Short-Term/Long-Term Disability Insurance.
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) options.
• Paid Time Off (including sick, holiday, and vacation).
• Tuition Reimbursement.
• Growth opportunities and more.