Customer Service Specialist, Housing & Food Services
About the role
The Customer Service Specialist (Program Assistant (NE S SEIU 925 Non Supv)) position is available within the Student Services Office of Housing & Food Services at the University of Washington. Reporting to the Communications and Content Manager, this role involves delivering key customer service tasks, supporting SSO staff and HFS units, coordinating meetings, and assisting with various administrative and financial processes.
Responsibilities
Deliver key customer service tasks and responsibilities including call answering, in-person assistance, and email responses.
Positively support and communicate with SSO staff and HFS units on customer service-related issues and ensure adequate support services are provided.
Provide housing tours and assist with housing marketing and outreach efforts as assigned.
Anticipate, identify and clarify needs of customers or campus partners and respond to these needs quickly and accurately.
Be knowledgeable about HFS policies and procedures and support changes made by HFS management and administrative staff.
Qualifications
High school graduation or equivalent AND Two years of clerical experience.
Experience in a university housing or conference services office.
The ability to quickly adapt to new software and web applications.
Experience in a large university or complex corporate setting.
Experience overseeing multi-faceted operations in a fast-paced customer service environment with extensive customer contact.
Excellent customer service and communication skills (in person, over the phone and in writing).
Strong attention to detail.
Ability to prioritize tasks in a complex business environment.
Demonstrated success working both independently and within large, complex teams.
Experience interpreting, applying and explaining complex rules and procedures within a diverse environment.
Proficiency with PC including Microsoft Office Word, Excel, PowerPoint and Project applications, electronic mail, calendar scheduling, and Internet.
Benefits
Compensation: Pay Range Minimum: $45,144.00 annual Pay Range Maximum $55,824.00 annual Benefits Other Compensation: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift
First Shift (United States of America)
Union/Bargaining Unit
SEIU Local 925 Nonsupervisory