Customer Service Specialist HME-Full time- Waterloo
Responsibilities
Assists customers, referral sources and hospital departments in obtaining medical equipment for our patients.
Responsible for fitting patients with products such as diabetic shoes, compression stockings, walkers, canes and nebulizers.
Affords assistance to patients and referral sources through the intake process and insurance verification.
Ensures regulatory requirements are met.
Applies suggestive selling principles when customers want to purchase cash sale items.
Utilizes computer software to enter appropriate data as well as document patient education/safety when indicated.
Effectively describes basic understanding of HME items sold by our company including set up, delivery, education/use and routine cleaning/maintenance.
Communicates patients' needs to appropriate disciplines within the care team.
Assesses patients for safety including environmental safety when making home deliveries while on call.
Requirements
Schedule Monday-Friday 8:30-5:00 with on call rotating after training is completed.
Will work Monday-Wednesday in Waterloo and will cover in Evansdale Thursday & Friday.
Qualifications
- HME experience preferred
- Valid IA driver’s license and an acceptable Motor Vehicle Report (MVR)
- High language, high math, high reasoning ability
- Personal computer, 10-key calculator, Microsoft Office, database software
- Ability to work with diverse groups of people
Skills
- Basic Skill Set HME experience preferred
Benefits
Competitive compensation with a full benefits package and opportunity for growth throughout the system!