Customer Service Specialist (Healthcare)- Lakeland, FL

Position Responsibilities

• Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
• Gathering information, performing research and resolving customer inquiries
• Communicate appropriate options for resolution in a timely manner
• Inform customers/patients about services available, and assess their needs
• Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
• Aid in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness

Requirements

• High school diploma or college degree from an accredited college or university
• Spanish fluency preferable
• Two to five years industry experience in medical revenue cycle management
• Medical experience, either practical or classroom knowledge needed
• Proven understanding of the medical revenue cycle
• Demonstrated excellent verbal, written and interpersonal communication skills
• Demonstrated knowledge of HIPAA rules and regulations
• Attention to detail
• Good attendance record
• Proven ability to work collaboratively in a team environment
• Proven PC proficiency in MS Office Suite Applications

Work Environment / Physical Requirements

• Work environment is either remote or an office location
• The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
• Occasional lifting may be required up to 25 lbs
• Must be able to sit for extended periods of time with frequent bending and stooping
• Must have current, valid driver license or reliable transportation to commute to/from work

Benefits And Incentives

• Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
• Lifetime Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
• 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
• Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
• Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.