Customer Service Specialist - Full-time
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Preserve all substantive information. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones.
We need to parse the job description.
Key content:
- Job Description paragraph: "This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Full-time at Store #707189, located at: 4697 E Evans Ave Ste 108, Denver, CO 80222. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/"
- Responsibilities: list bullet points: "Ensure high levels of customer satisfaction through excellent sales service", "Assist customers in person and over the phone by determining needs and presenting appropriate products and services", "Build productive trust relationships with wholesale and retail customers", "Process sales transactions accurately and consistently with policies and procedures", "Follow and achieve sales goals on a monthly, quarterly, and yearly basis", "Maintain precise work order files and formulas", "Pull appropriate products from the sales floor or warehouse", "Tint and mix products, as needed, to customer specifications", "Stock shelves and set up displays", "Clean store equipment", "Load/unload delivery trucks", "Assist in making deliveries, as needed", "Maintain in-stock and presentable condition assigned areas", "Remain knowledgeable on products offered and discuss available options", "Comply with inventory control procedures", "Suggest ways to improve sales"
- Qualifications: Minimum Requirements list: "Must be at least eighteen (18) years of age", "Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future", "Must have a valid, unrestricted Driver’s License", "Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion", "Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation", "If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal", "If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position"
- Preferred Qualifications: "Have at least a High School diploma or GED", "Have at least one (1) year of experience working in a delivery, retail, or customer service position", "Have previous work experience selling paint and paint-related products", "Have previous work experience operating tinting and mixing equipment", "Ability to read, write, comprehend, and communicate in more than one language", "Ability to read, write, comprehend, and communicate in Spanish"
- About Us: paragraph about purpose, etc. Might be considered "About the role"? Actually "About Us" is company description. Could be placed under "About the role" or maybe "About Us". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can map: "About the role" could contain the initial job description paragraph (the essential description). "Responsibilities" list. "Requirements" could contain Minimum Requirements. "Qualifications" could contain Preferred Qualifications? Or we could combine Minimum and Preferred under Qualifications? The instruction says we can have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content.
We have content for: About the role (initial paragraph). Responsibilities (list). Requirements (minimum requirements). Qualifications (preferred qualifications). Benefits (health benefits, time away). Possibly Skills? Not explicit separate skills list; but we could treat language abilities as skills? Might be covered under Qualifications. Pay: Not provided (wage range mentioned but not actual numbers; they say wage range listed but not disclosed; they say compensation decisions dependent; they mention wage range but not actual numbers; they say "The wage range listed for this role takes into account..." but they didn't give actual numbers. So we should not create Pay section because no specific numbers. Schedule: Not explicit; they mention must be willing to work all scheduled hours, which may include evenings and weekends. That's somewhat schedule info but not specific schedule. Might be considered schedule info but not explicit. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits: they state health benefits etc. So we can include Benefits. Schedule: they mention must be willing to work all scheduled hours, which may include evenings and weekends. That's a statement about schedule flexibility. Could be considered schedule info. But is that "specific content"? It's somewhat generic but still states schedule may include evenings and weekends. Might be enough to include Schedule section. However we should avoid thin sections. Perhaps we can combine schedule info into Requirements or About the role. Since they said "Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation". That's a requirement. So we can put that under Requirements (minimum). So we may not need separate Schedule.
Pay: they mention wage range but not actual numbers; they say "The wage range listed for this role takes into account..." but they didn't disclose range. So we should not create Pay.
Thus sections: About the role, Responsibilities, Requirements (minimum), Qualifications (preferred), Benefits.
We need to use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Not include Job ID etc. Remove boilerplate: navigation, legal, EEO, scam-warning, application instructions, duplicated lines. Also remove "About Us" paragraph? It's substantive but maybe we can incorporate into About the role? The About Us paragraph is about company purpose, not directly about role. Could be considered "About the role"? Might be better to include as a separate section? But headings limited to those given; we could put it under About the role as prose. However the About the role already has a paragraph describing role. We could add another paragraph after that about company purpose. That's okay.
We must preserve all substantive information. So we need to include the About Us paragraph content somewhere. Could be placed under About the role as additional prose.
We must not include the "What is the Process to get Started?" steps (application instructions) - remove.
We must not include EEO statement, VEVRAA, etc.
We must not include the link to benefits? Actually we can keep the link as part of Benefits section maybe as prose.
We must not include the "For more information about our benefits, visit http://www.myswbenefits.com/" - that's part of Benefits.
We must not include the "Additional benefits include a generous time away from work package..." - that's Benefits.
We must not include the "This position is eligible for health benefits..." - Benefits.
We must not include the "Job duties involve contact with customers..." - that's part of About the role maybe.
We must not include the "The Company therefore has determined that a review of criminal history is necessary..." - that's maybe part of Requirements? Could be a requirement about background check. Could be included under Requirements as a bullet? It's a statement about criminal history review. Could be considered a requirement. We'll include it under Requirements as a bullet.
We must not include the "Qualified applicants with arrest or conviction records will be considered..." - that's EEO/legal; remove.
We must not include the "Sherwin-Williams is proud to be an Equal Employment Opportunity employer..." - remove.
We must not include the "Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment..." - remove.
We must not include the "Compensation decisions are dependent..." - remove (Pay related but no numbers). Might be considered Pay but no specifics; better to remove.
We must not include the "The wage range listed for this role takes into account..." - remove.
We must not include the "The disclosed range estimate has not been adjusted..." - remove.
We must not include the "The wage range, other compensation, and benefits information listed is accurate as of the date of this posting." - remove.
We must not include the "The Company reserves the right to modify this information at any time..." - remove.
We must not include the "Qualified applicants with arrest or conviction records will be considered..." - remove.
We must not include the "Sherwin-Williams is proud to be an Equal Employment Opportunity employer..." - remove.
We must not include the "As a VEVRAA Federal Contractor..." - remove.
We must not include the "Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment..." - remove.
Now we need to format.
Let's craft HTML:
About the role
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Full-time at Store #707189, located at: 4697 E Evans Ave Ste 108, Denver, CO 80222. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life …
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Preserve all substantive information. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones. We need to parse the job description. Key content: - Job Description paragraph: "This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Full-time at Store #707189, located at: 4697 E Evans Ave Ste 108, Denver, CO 80222. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/" - Responsibilities: list bullet points: "Ensure high levels of customer satisfaction through excellent sales service", "Assist customers in person and over the phone by determining needs and presenting appropriate products and services", "Build productive trust relationships with wholesale and retail customers", "Process sales transactions accurately and consistently with policies and procedures", "Follow and achieve sales goals on a monthly, quarterly, and yearly basis", "Maintain precise work order files and formulas", "Pull appropriate products from the sales floor or warehouse", "Tint and mix products, as needed, to customer specifications", "Stock shelves and set up displays", "Clean store equipment", "Load/unload delivery trucks", "Assist in making deliveries, as needed", "Maintain in-stock and presentable condition assigned areas", "Remain knowledgeable on products offered and discuss available options", "Comply with inventory control procedures", "Suggest ways to improve sales" - Qualifications: Minimum Requirements list: "Must be at least eighteen (18) years of age", "Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future", "Must have a valid, unrestricted Driver’s License", "Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion", "Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation", "If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal", "If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position" - Preferred Qualifications: "Have at least a High School diploma or GED", "Have at least one (1) year of experience working in a delivery, retail, or customer service position", "Have previous work experience selling paint and paint-related products", "Have previous work experience operating tinting and mixing equipment", "Ability to read, write, comprehend, and communicate in more than one language", "Ability to read, write, comprehend, and communicate in Spanish" - About Us: paragraph about purpose, etc. Might be considered "About the role"? Actually "About Us" is company description. Could be placed under "About the role" or maybe "About Us". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can map: "About the role" could contain the initial job description paragraph (the essential description). "Responsibilities" list. "Requirements" could contain Minimum Requirements. "Qualifications" could contain Preferred Qualifications? Or we could combine Minimum and Preferred under Qualifications? The instruction says we can have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. We have content for: About the role (initial paragraph). Responsibilities (list). Requirements (minimum requirements). Qualifications (preferred qualifications). Benefits (health benefits, time away). Possibly Skills? Not explicit separate skills list; but we could treat language abilities as skills? Might be covered under Qualifications. Pay: Not provided (wage range mentioned but not actual numbers; they say wage range listed but not disclosed; they say compensation decisions dependent; they mention wage range but not actual numbers; they say "The wage range listed for this role takes into account..." but they didn't give actual numbers. So we should not create Pay section because no specific numbers. Schedule: Not explicit; they mention must be willing to work all scheduled hours, which may include evenings and weekends. That's somewhat schedule info but not specific schedule. Might be considered schedule info but not explicit. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Benefits: they state health benefits etc. So we can include Benefits. Schedule: they mention must be willing to work all scheduled hours, which may include evenings and weekends. That's a statement about schedule flexibility. Could be considered schedule info. But is that "specific content"? It's somewhat generic but still states schedule may include evenings and weekends. Might be enough to include Schedule section. However we should avoid thin sections. Perhaps we can combine schedule info into Requirements or About the role. Since they said "Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation". That's a requirement. So we can put that under Requirements (minimum). So we may not need separate Schedule. Pay: they mention wage range but not actual numbers; they say "The wage range listed for this role takes into account..." but they didn't disclose range. So we should not create Pay. Thus sections: About the role, Responsibilities, Requirements (minimum), Qualifications (preferred), Benefits. We need to use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Not include Job ID etc. Remove boilerplate: navigation, legal, EEO, scam-warning, application instructions, duplicated lines. Also remove "About Us" paragraph? It's substantive but maybe we can incorporate into About the role? The About Us paragraph is about company purpose, not directly about role. Could be considered "About the role"? Might be better to include as a separate section? But headings limited to those given; we could put it under About the role as prose. However the About the role already has a paragraph describing role. We could add another paragraph after that about company purpose. That's okay.
We must preserve all substantive information. So we need to include the About Us paragraph content somewhere. Could be placed under About the role as additional prose.
We must not include the "What is the Process to get Started?" steps (application instructions) - remove.
We must not include EEO statement, VEVRAA, etc.
We must not include the link to benefits? Actually we can keep the link as part of Benefits section maybe as prose.
We must not include the "For more information about our benefits, visit http://www.myswbenefits.com/" - that's part of Benefits.
We must not include the "Additional benefits include a generous time away from work package..." - that's Benefits.
We must not include the "This position is eligible for health benefits..." - Benefits.
We must not include the "Job duties involve contact with customers..." - that's part of About the role maybe.
We must not include the "The Company therefore has determined that a review of criminal history is necessary..." - that's maybe part of Requirements? Could be a requirement about background check. Could be included under Requirements as a bullet? It's a statement about criminal history review. Could be considered a requirement. We'll include it under Requirements as a bullet.
We must not include the "Qualified applicants with arrest or conviction records will be considered..." - that's EEO/legal; remove.
We must not include the "Sherwin-Williams is proud to be an Equal Employment Opportunity employer..." - remove.
We must not include the "Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment..." - remove.
We must not include the "Compensation decisions are dependent..." - remove (Pay related but no numbers). Might be considered Pay but no specifics; better to remove.
We must not include the "The wage range listed for this role takes into account..." - remove.
We must not include the "The disclosed range estimate has not been adjusted..." - remove.
We must not include the "The wage range, other compensation, and benefits information listed is accurate as of the date of this posting." - remove.
We must not include the "The Company reserves the right to modify this information at any time..." - remove.
We must not include the "Qualified applicants with arrest or conviction records will be considered..." - remove.
We must not include the "Sherwin-Williams is proud to be an Equal Employment Opportunity employer..." - remove.
We must not include the "As a VEVRAA Federal Contractor..." - remove.
We must not include the "Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment..." - remove.
Now we need to format.
Let's craft HTML:
About the role
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Full-time at Store #707189, located at: 4697 E Evans Ave Ste 108, Denver, CO 80222. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life …
for prose. We must not repeat job title as heading. Not include Job ID etc. Remove boilerplate: navigation, legal, EEO, scam-warning, application instructions, duplicated lines. Also remove "About Us" paragraph? It's substantive but maybe we can incorporate into About the role? The About Us paragraph is about company purpose, not directly about role. Could be considered "About the role"? Might be better to include as a separate section? But headings limited to those given; we could put it under About the role as prose. However the About the role already has a paragraph describing role. We could add another paragraph after that about company purpose. That's okay. We must preserve all substantive information. So we need to include the About Us paragraph content somewhere. Could be placed under About the role as additional prose. We must not include the "What is the Process to get Started?" steps (application instructions) - remove. We must not include EEO statement, VEVRAA, etc. We must not include the link to benefits? Actually we can keep the link as part of Benefits section maybe as prose. We must not include the "For more information about our benefits, visit http://www.myswbenefits.com/" - that's part of Benefits. We must not include the "Additional benefits include a generous time away from work package..." - that's Benefits. We must not include the "This position is eligible for health benefits..." - Benefits. We must not include the "Job duties involve contact with customers..." - that's part of About the role maybe. We must not include the "The Company therefore has determined that a review of criminal history is necessary..." - that's maybe part of Requirements? Could be a requirement about background check. Could be included under Requirements as a bullet? It's a statement about criminal history review. Could be considered a requirement. We'll include it under Requirements as a bullet. We must not include the "Qualified applicants with arrest or conviction records will be considered..." - that's EEO/legal; remove. We must not include the "Sherwin-Williams is proud to be an Equal Employment Opportunity employer..." - remove. We must not include the "Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment..." - remove. We must not include the "Compensation decisions are dependent..." - remove (Pay related but no numbers). Might be considered Pay but no specifics; better to remove. We must not include the "The wage range listed for this role takes into account..." - remove. We must not include the "The disclosed range estimate has not been adjusted..." - remove. We must not include the "The wage range, other compensation, and benefits information listed is accurate as of the date of this posting." - remove. We must not include the "The Company reserves the right to modify this information at any time..." - remove. We must not include the "Qualified applicants with arrest or conviction records will be considered..." - remove. We must not include the "Sherwin-Williams is proud to be an Equal Employment Opportunity employer..." - remove. We must not include the "As a VEVRAA Federal Contractor..." - remove. We must not include the "Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment..." - remove. Now we need to format. Let's craft HTML:
About the role
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Full-time at Store #707189, located at: 4697 E Evans Ave Ste 108, Denver, CO 80222. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life …