Customer Service Specialist- Chino or Los Angeles, CA

About the role

Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate’s unique experiences, background and perspectives and provides a collaborative environment for all employees to grow and thrive.

Responsibilities

• Provides friendly and efficient customer service to assigned Commercial bank customers.
• Performs set-up and maintenance of Commercial customer accounts.
• Receives, researches and resolves Commercial customer issues.
• Serves as liaison between assigned department and other areas of the bank to ensure customer issues are resolved.
• Performs other tasks or special projects as assigned.

Qualifications

• High School degree or equivalent and 4 years of related customer service experience.
• Full application of customer service techniques and practices.
• Commercial new accounts experience preferred.
• Knowledge in Treasury Management products and services preferred.
• Knowledge in operations preferred.
• Working knowledge of Word and Excel software.
• Strong typing skills; 35 words per minute preferred.

Benefits

• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire.
• Employee Ambassador preferred banking products.

Pay

• This position is eligible to earn a base salary in the range of $29 - $33 hourly in Chino, CA and $31- $34 hourly in Los Angeles, CA depending on job-related factors such as level of experience.