Customer Service Specialist (Bilingual English/Armenian Preferred)

Essential Duties And Responsibilities

• Provide customer service and support to parents, providers, and other interested parties
• Customer Service and Communication (45%)
• Document and Data Management (35%)
• Clerical and Administrative Support (20%)

Job Specifications

• Minimum Required Education and Experience: Minimum high school diploma or equivalent and one year of customer service experience.
• Work Schedule: Must have the ability to work non-traditional work schedules, which may include evenings.
• Work environment: This position is fully on site in an office environment.

Background & Health Clearance Requirements

• Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the position will be supporting.
• Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including:
• Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
• Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22,101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.
• Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
• CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 – 1596.866)
• Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)

Company Information

• Competitive compensation package
• Robust benefit offerings - Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy - Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation - You can apply for Public Service Loan Forgiveness!
• Doubled in size over the past 10 years
• Serves close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles

About the Role

• CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being.
• We are not your typical non-profit. We are 900+ people strong and growing!
• We offer employees: Competitive compensation package
• Robust benefit offerings - Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy - Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation - You can apply for Public Service Loan Forgiveness!

Equal Opportunity/Affirmative Action Employer

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.