Customer Service Specialist

Central Insurance 800 S. Washington Street Van Wert, OH 45891 Apply Now Customer Service Specialist Summary Location: Van Wert, OH Work Model: Hybrid Position type: Full time – hourly We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! Be the Voice Behind Exceptional Customer Experiences At Central Insurance, our customers count on us to make insurance interactions simple, helpful, and meaningful. Our Customer Service team is at the heart of that mission—delivering outstanding support, solving problems, and building trusted relationships every day. As a Customer Service Specialist, you’ll help policyholders and agents navigate billing and policy questions, provide solutions that make a difference, and contribute to a culture focused on service excellence. If you’re energized by helping others, solving challenges, and creating positive customer experiences, we’d love to have you join our team. Key Responsibilities Of The Role Services a high volume of incoming calls and emails from policyholders, agents, and internal customers Exercises initiative and judgment while researching and responding to customer inquiriesProactively provides solutions and options to customer needsApplies knowledge of the billing system and other applicable systemsProcesses electronic premium payments from customersHandles a variety of billing related transactions including billing revisions, reinstatements, payment plan, billing method, and due day changesAcquires, maintains and applies basic understanding of Personal Lines and Commercial Lines insuranceWorks within many supporting systems to fully service incoming requestsHandles a variety of policy related transactions and other customer service-related tasks Soft-sells various electronic options to customersTrains others as neededCreates and maintains strong relationships with agents, policyholders and other internal stakeholdersDemonstrates strong interpersonal skills with a collaborative styleCommunicates effectively and professionally using proper grammar both orally and in writingPrioritizes multiple tasks to meet required deadlines and work independentlyAssists with testing initiatives Required Qualifications 1 year experience in customer serviceWork with a flexible, rotating schedule between 9:30am – 6:00pm EST Monday through Friday Preferred Qualifications Knowledge of Microsoft product suiteBilingual (Spanish)Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality of customer experience Knowledge, Skills, And Abilities Ability to build rapport with each customer, both internal and external, and actively listens and responds to requests Demonstrates strong interpersonal skills with a collaborative style Ability to comprehend and communicate effectively and professionally using proper grammar both orally and in writingStrong analytical, comprehension and mathematical skillDemonstrate strong time management skills to effectively prioritize multiple tasks to meet required deadlinesAbility to work independently and as part of a teamExercise initiative and judgment while researching and solving customer inquiries Strong attention to detailAdaptable to change Conflict resolution and strong problem-solving skills Ability to understand Central Insurance’s policies and processes Total Rewards Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits Retailno