Customer Service Specialist
TireHub · Suffolk, VA · 4 wk ago
On-siteOTHR$21–$24/hrFull-time
We need to output HTML fragment with sections: About the role? The posting includes intro about TireHub, then description of role, responsibilities, etc. We need to use for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate like EEO, etc. We need to preserve all substantive info.
Let's parse content:
Intro: "At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers – because they’re at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes – to challenges, to each other, and to getting it done right. Visit www.Tirehub.com/Careers to learn more."
That's about company, could be "About the role"? Actually "About the role" is more about the position. The intro is about company culture. Could be placed under "About the role" or maybe we can have a section "About the role" containing that description plus role specifics? The role specifics are later.
Better: Use "About the role" for a brief summary of the position: "The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed."
Then "Responsibilities" list: bullet points from Role Specifics.
Then "Requirements" maybe for Experience: "2 years minimum previous sales or customer-facing experience preferred; Demonstrated success with over-the-phone communication; Product & Industry sales knowledge preferred"
Then "Qualifications" maybe for Knowledge, Skills, and Abilities: "Excellent written, interpersonal, and verbal communication skills; Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics; Microsoft Office experience"
Then "Skills" maybe overlapping but we can combine? The instruction says use sections like Skills, Benefits, Pay, Schedule. We need to include only if content present.
We have Benefits: list of benefits: "Choose your day one benefits which include a no cost health insurance optionTireHub funded Health Savings AccountAdditional benefit options including TireHub paid short/long term disability and life insurance benefitsPaid vacation and holidaysParental leave programsBuild your financial future with 401k including TireHub matchAccess to tire discounts, perks, and so much more!"
We need to parse that into a list.
Pay: "Hourly Pay Range: $21.00-$24.00p/h"
Schedule: Not explicitly given. There's Working Conditions: "Majority of time is spent sitting, constantly viewing monitors in a comfortable position with frequent opportunity to move around. There may be occasions to move or lift light articles. This role reports to a TireHub Logistics Center in Suffolk, VA and requires a strong in person presence." That's not schedule but working conditions. No schedule info, so we should not create Schedule section.
We also have core TireHub commitments (Approachable, Adventurous, Relentless, Speedy). Those could be under "Skills" or maybe "Qualifications"? They are values/competencies. Could be placed under "Skills" as a list.
We also have Competencies: Customer Focus, Resourcefulness, Drives Results, Collaborates. Those are also skills/competencies.
We need to avoid duplication: there are repeated lines like "Completes outbound phone calls/campaigns as assigned" appears twice. We should keep only once.
We must preserve all substantive information; not invent or summarize away detail. So we need to include all points but can combine duplicates.
Let's extract all substantive bullet points:
From Role Specifics (list):
- Manage incoming customer calls and all aspects of inbound order management
- Completes outbound phone calls/campaigns as assigned
- Elevate unresolved customer issues to designated departments
- Own follow up to customers related to inbound calls and customer requests/issues
- Drive customer adoption to self-service tools through helpful communication and support
- Drive communication between Sales and Operations related to customer service
- Provide B2B and AR support as needed
- Complete other tasks assigned by the Customer Service Lead
- Performs additional responsibilities as requested*
Note: "Completes outbound phone calls/campaigns as assigned" appears twice; we keep once.
From Competencies:
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions
- Resourcefulness: Securing and deploying resources effectively and efficiently
- Drives Results: Consistently achieving results, even under tough circumstances
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
From Core TireHub commitments (maybe under Skills):
- Approachable: If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
- Adventurous: What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
- Relentless: We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.
- Speedy: Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast.
From Experience:
- 2 years minimum previous sales or customer-facing experience preferred
- Demonstrated success with over-the-phone communication
- Product & Industry sales knowledge preferred
From Knowledge, Skills, and Abilities:
- Excellent written, interpersonal, and verbal communication skills
- Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
- Microsoft Office experience
From Working Conditions:
- Majority of time is spent sitting, constantly viewing monitors in a comfortable position with frequent opportunity to move around.
- There may be occasions to move or lift light articles.
- This role reports to a TireHub Logistics Center in Suffolk, VA and requires a strong in person presence.
From Benefits (list):
- No cost health insurance option
- TireHub funded Health Savings Account
- Additional benefit options including TireHub paid short/long term disability and life insurance benefits
- Paid vacation and holidays
- Parental leave programs
- Build your financial future with 401k including TireHub match
- Access to tire discounts, perks, and so much more!
From Pay:
- Hourly Pay Range: $21.00-$24.00 per hour
Now we need to map to sections.
Possible sections:
- About the role: could include intro paragraph about TireHub and role summary.
- Responsibilities: list of role specifics.
- Requirements: maybe experience.
- Qualifications: maybe knowledge, skills, abilities.
- Skills: could include core commitments and competencies? But we already have Qualifications for KSA. Could put core commitments under Skills? However we have both Competencies and Core commitments. Could combine them under Skills.
But we need to avoid too many thin sections. Prefer few substantive sections. Perhaps we can have:
- About the role (company overview + role summary)
- Responsibilities (list)
- Qualifications & Skills (combined) maybe as "Qualifications" includes experience, KSA, competencies, core commitments.
- Benefits
- Pay
We must not create Schedule.
We need to use
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate like EEO, etc. We need to preserve all substantive info.
Let's parse content:
Intro: "At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers – because they’re at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes – to challenges, to each other, and to getting it done right. Visit www.Tirehub.com/Careers to learn more."
That's about company, could be "About the role"? Actually "About the role" is more about the position. The intro is about company culture. Could be placed under "About the role" or maybe we can have a section "About the role" containing that description plus role specifics? The role specifics are later.
Better: Use "About the role" for a brief summary of the position: "The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed."
Then "Responsibilities" list: bullet points from Role Specifics.
Then "Requirements" maybe for Experience: "2 years minimum previous sales or customer-facing experience preferred; Demonstrated success with over-the-phone communication; Product & Industry sales knowledge preferred"
Then "Qualifications" maybe for Knowledge, Skills, and Abilities: "Excellent written, interpersonal, and verbal communication skills; Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics; Microsoft Office experience"
Then "Skills" maybe overlapping but we can combine? The instruction says use sections like Skills, Benefits, Pay, Schedule. We need to include only if content present.
We have Benefits: list of benefits: "Choose your day one benefits which include a no cost health insurance optionTireHub funded Health Savings AccountAdditional benefit options including TireHub paid short/long term disability and life insurance benefitsPaid vacation and holidaysParental leave programsBuild your financial future with 401k including TireHub matchAccess to tire discounts, perks, and so much more!"
We need to parse that into a list.
Pay: "Hourly Pay Range: $21.00-$24.00p/h"
Schedule: Not explicitly given. There's Working Conditions: "Majority of time is spent sitting, constantly viewing monitors in a comfortable position with frequent opportunity to move around. There may be occasions to move or lift light articles. This role reports to a TireHub Logistics Center in Suffolk, VA and requires a strong in person presence." That's not schedule but working conditions. No schedule info, so we should not create Schedule section.
We also have core TireHub commitments (Approachable, Adventurous, Relentless, Speedy). Those could be under "Skills" or maybe "Qualifications"? They are values/competencies. Could be placed under "Skills" as a list.
We also have Competencies: Customer Focus, Resourcefulness, Drives Results, Collaborates. Those are also skills/competencies.
We need to avoid duplication: there are repeated lines like "Completes outbound phone calls/campaigns as assigned" appears twice. We should keep only once.
We must preserve all substantive information; not invent or summarize away detail. So we need to include all points but can combine duplicates.
Let's extract all substantive bullet points:
From Role Specifics (list):
- Manage incoming customer calls and all aspects of inbound order management
- Completes outbound phone calls/campaigns as assigned
- Elevate unresolved customer issues to designated departments
- Own follow up to customers related to inbound calls and customer requests/issues
- Drive customer adoption to self-service tools through helpful communication and support
- Drive communication between Sales and Operations related to customer service
- Provide B2B and AR support as needed
- Complete other tasks assigned by the Customer Service Lead
- Performs additional responsibilities as requested*
Note: "Completes outbound phone calls/campaigns as assigned" appears twice; we keep once.
From Competencies:
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions
- Resourcefulness: Securing and deploying resources effectively and efficiently
- Drives Results: Consistently achieving results, even under tough circumstances
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
From Core TireHub commitments (maybe under Skills):
- Approachable: If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
- Adventurous: What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
- Relentless: We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.
- Speedy: Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast.
From Experience:
- 2 years minimum previous sales or customer-facing experience preferred
- Demonstrated success with over-the-phone communication
- Product & Industry sales knowledge preferred
From Knowledge, Skills, and Abilities:
- Excellent written, interpersonal, and verbal communication skills
- Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
- Microsoft Office experience
From Working Conditions:
- Majority of time is spent sitting, constantly viewing monitors in a comfortable position with frequent opportunity to move around.
- There may be occasions to move or lift light articles.
- This role reports to a TireHub Logistics Center in Suffolk, VA and requires a strong in person presence.
From Benefits (list):
- No cost health insurance option
- TireHub funded Health Savings Account
- Additional benefit options including TireHub paid short/long term disability and life insurance benefits
- Paid vacation and holidays
- Parental leave programs
- Build your financial future with 401k including TireHub match
- Access to tire discounts, perks, and so much more!
From Pay:
- Hourly Pay Range: $21.00-$24.00 per hour
Now we need to map to sections.
Possible sections:
- About the role: could include intro paragraph about TireHub and role summary.
- Responsibilities: list of role specifics.
- Requirements: maybe experience.
- Qualifications: maybe knowledge, skills, abilities.
- Skills: could include core commitments and competencies? But we already have Qualifications for KSA. Could put core commitments under Skills? However we have both Competencies and Core commitments. Could combine them under Skills.
But we need to avoid too many thin sections. Prefer few substantive sections. Perhaps we can have:
- About the role (company overview + role summary)
- Responsibilities (list)
- Qualifications & Skills (combined) maybe as "Qualifications" includes experience, KSA, competencies, core commitments.
- Benefits
- Pay
We must not create Schedule.
We need to use for each section heading.
We must not repeat job title as heading.
We must not include boilerplate like EEO, drug-free workplace, etc. Remove those lines.
We must not include navigation/cookie etc.
We must preserve all substantive info; we can combine similar items but not lose detail.
Let's craft HTML.
Structure:
About the role
About the role
At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers – because they’re at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes – to challenges, to each other, and to getting it done right. Visit www.Tirehub.com/Careers to learn more.
The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.
Responsibilities
- Manage incoming customer calls and all aspects of inbound order management
- Complete outbound phone calls/campaigns as assigned
- Elevate unresolved customer issues to designated departments
- Own follow‑up to customers related to inbound calls and customer requests/issues
- Drive customer adoption to self‑service tools through helpful communication and support
- Drive communication between Sales and Operations related to customer service
- Provide B2B and AR support as needed
- Complete other tasks assigned by the Customer Service Lead
- Perform additional responsibilities as requested
Qualifications
- 2 years minimum previous sales or customer‑facing experience preferred
- Demonstrated success with over‑the‑phone communication
- Product & industry sales knowledge preferred
- Excellent written, interpersonal, and verbal communication skills
- Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
- Microsoft Office experience
- Customer Focus: Building strong customer relationships and delivering customer‑centric solutions
- Resourcefulness: Securing and deploying resources effectively and efficiently
- Drives Results: Consistently achieving results, even under tough circumstances
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Approachable: Showing care for teammates and customers; valuing relationships and mutual respect
- Adventurous: Embracing challenges with courage to introduce new ideas and ambition to build something unique
- Relentless: Tackling work with energy, delivering on commitments with enthusiasm, and persisting until completion
- Speedy: Acting quickly to get jobs done fast, recognizing speed as a key currency in the tire industry
Benefits
- No‑cost health insurance option
- TireHub‑funded Health Savings Account
- Additional benefit options including TireHub‑paid short‑term and long‑term disability and life insurance
- Paid vacation and holidays
- Parental leave programs
- 401(k) plan with TireHub match
- Access to tire discounts, perks, and other offerings
Pay
Hourly pay range: $21.00‑$24.00 per hour
We also have Working Conditions info; we haven't included that. Should we include? It's substantive. Could be placed under a section like "Working Conditions" but we don't have a predefined heading for that; we could add a section "Working Conditions" but the instruction says use