Customer Service Specialist

Customer Service Representative – Aerospace Manufacturing Location: Meriden, CT Job Type: Full-Time, Direct Hire Salary: $50,000 – $60,000 per year Industry: Aerospace / Industrial Manufacturing Job Summary We are seeking a detail-oriented and customer-focused Customer Service Representative to join an established aerospace manufacturing organization in Meriden, CT. The Customer Service Representative will serve as a key point of contact between the company and its customers. This position is responsible for responding to customer inquiries, managing orders, maintaining accurate records, coordinating with internal departments, and ensuring customer issues and requests are handled promptly and professionally. Candidates with aerospace or industrial manufacturing experience are required. Aerospace manufacturing experience is strongly preferred. Responsibilities Respond to customer inquiries by phone, email, and in personServe as a primary point of contact for customer questions and concernsAssist customers with account-related issues and requestsManage customer orders and provide timely follow-upResolve customer issues in a professional and timely mannerMaintain accurate customer records and documentationPerform data entry with a high level of accuracyTrack and follow up on customer requests and open issuesCoordinate with internal departments to resolve customer concernsCommunicate effectively with production, operations, sales, and other internal teamsSupport overall customer satisfaction and client serviceReview customer feedback and identify opportunities to improve serviceMaintain strong attention to detail while managing multiple priorities Qualifications Previous customer service, client support, or office experienceAerospace or industrial manufacturing experience requiredAerospace manufacturing experience strongly preferredStrong verbal and written communication skillsExcellent organizational and time-management skillsStrong attention to detail and accuracyAbility to manage multiple priorities in a fast-paced environmentProficiency with data entry and computer systemsAbility to communicate effectively with customers and internal personnelAerospace customer portal experience is a plusExperience supporting manufacturing customers or industrial clients is highly preferred What We Offer $50,000 – $60,000 annual salary, based on experienceFull-Time, Direct Hire positionPaid Time Off / Vacation PTO401(k)Health InsuranceDental InsuranceVision InsuranceLife InsuranceReferral Program Work Location Meriden, CT – Onsite If you have customer service experience within aerospace or industrial manufacturing and are interested in this opportunity, please apply with your updated resume. Please note: Candidates must have relevant aerospace or industrial manufacturing experience to be considered. Skills: customer service,customer,manufacturing,data,records,aerospace manufacturing,aerospace,resolve,insurance,salary