Customer Service Specialist

About The Company At Infinity, we take pride in our commitment to Energy, Excellence, and Execution by providing Life-Changing Experiences for our employees. Through our Perform Culture, we foster an environment where individuals are empowered to achieve their best, collaborate with purpose, and drive meaningful impact. As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register, and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work, we encourage you to join Infinity's exceptional workforce and be part of our award-winning culture. We offer a casual dress code, a fun break room, and engaging activities and events that strengthen team connections and give back to our local communities. At Infinity, we don't just build careers — we create opportunities to grow, thrive, and perform at the highest level. About The Role We are seeking a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team. This role is vital in providing immediate assistance to customers, haulers, and fleet businesses requiring emergency roadside support. As the first point of contact, you will be responsible for delivering exceptional service, coordinating rapid response efforts, and ensuring customer satisfaction in high-pressure situations. Your ability to listen actively, demonstrate empathy, and problem-solve efficiently will directly impact our customers' safety and experience. This position offers an excellent opportunity for individuals passionate about helping others and capable of remaining calm under stress. You will work in a dynamic environment that values teamwork, quick decision-making, and customer-centric solutions. Your role is crucial in maintaining the reputation of Infinity as a reliable and compassionate service provider. Qualifications To be successful in this role, candidates should possess the following qualifications: Typing speed of 25+ WPM with high accuracyStrong verbal and written communication skills, with an emphasis on empathy and professionalismService-oriented mindset with a genuine desire to assist in urgent situationsExperience working in fast-paced, high-volume environments such as call centers, dispatch, or hospitalityProficiency with CRM systems, mapping tools like Google Maps, and dispatch softwareAbility to provide real-time updates and communicate effectively with customers, providers, and clients Preferred educational background includes a High School Diploma or equivalent. Candidates should have at least 6 months of customer service experience and be prepared to undergo an onsite technical assessment. Physical requirements include prolonged periods of sitting and the ability to lift up to 10 pounds if necessary. Responsibilities Act as a compassionate and attentive communicator—listening actively, showing empathy, and guiding customers through emergenciesCoordinate roadside assistance dispatch—dispatch service providers promptly and accurately to ensure quick response timesThink quickly and problem-solve under pressure—remain calm and deliver effective solutions in real timeProvide exceptional customer service—resolve issues, answer inquiries, and ensure customers feel supported throughout their experienceMaintain detailed and accurate documentation of interactions, dispatches, and customer informationAdapt to various call types and shifting priorities, utilizing multiple technology platforms efficiently Benefits Competitive hourly pay of $14 per hour, with same-day pay opportunities through PayActivGrowth-focused culture with clear career advancement paths and a promote-from-within philosophyCollaborative and energetic team environment supported by leadership that values your contributionsComprehensive benefits package including medical, dental, vision, and additional perks for full-time employeesPaid training, ongoing coaching, and continuous development programs to set you up for success Equal Opportunity Infinity is an equal opportunity employer committed to fostering an inclusive environment for all employees. We celebrate diversity and are dedicated to providing equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or veteran status. We believe that diverse perspectives and backgrounds strengthen our team and help us deliver exceptional service to our customers.