Customer Service Specialist

Duties and Responsibilities

• Support the safety, quality, engagement, and operational excellence goals of both PS&D and Customer Service.
• Participate in all safety related initiatives.
• Work with operations managers and the supply chain to optimize Paper Machine, Sheeter and Rewinder schedules (efficiency, waste reduction, packaging, and schedule adherence).
• Plan and schedule the Rewinder operations for both production and salvage rewinding.
• Ensure timely planning and scheduling of customer orders for on-time shipment.
• Analyze orders for delivery and provide solutions where needed (e.g., facilitate correction of short customer specific roll orders).
• Manage Non-Conforming Product (NCP) utilization in conjunction with the supply chain: apply NCP product to future orders or transfer to stock.
• Manage daily operations update calls with supply chain.
• Work with supply planning group to optimize or trim setups and correct errors.
• Collaborate with Paper and Warehouse teams managing zero weight roll report.
• Manage the order shortage and rewinder schedule reports.
• Track make roll orders (initial scheduling to completion).
• Cross-train in Warehouse shipping and Sheeter materials replenishment functions.

KEY Competencies

• Customer focus.
• Ability to work well with managers, operators, suppliers, and corporate teams.
• Organizational skills.
• Excellent verbal, interpersonal, and written communication skills.
• Self-disciplined and self-motivated.
• Action-oriented.
• Problem-solving.
• Priority setting.

Education/Skills

• Bachelor’s or Associate degree preferred.
• Customer Service experience is a plus.
• Strong computer skills including working knowledge of MS Office; proficient in SAP, PPR.
• OMEGA is a plus.

Benefits

Sylvamo offers a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more. Sylvamo is here for all stages of life. We also offer paid time off and paid holidays per year.

About the Role

The Customer Service Specialist works in Production, Scheduling and Distribution (PS&D) department and is responsible for a variety of functions that ensure successful production schedules are developed and maintained while keeping customer focus in mind. The position is a Position Level (PL) 5.

Qualifications

The ideal candidate will have a Bachelor’s or Associate degree and customer service experience. Strong computer skills including working knowledge of MS Office; proficiency in SAP, PPR is preferred. Sylvamo is an Equal Opportunity/Affirmative Action Employer.

Skills

• Customer focus.
• Ability to work well with managers, operators, suppliers, and corporate teams.
• Organizational skills.
• Excellent verbal, interpersonal, and written communication skills.
• Self-disciplined and self-motivated.
• Action-oriented.
• Problem-solving.
• Priority setting.

Benefits

Sylvamo offers a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more. Sylvamo is here for all stages of life. We also offer paid time off and paid holidays per year.

Pay

The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Schedule

The schedule is not specified in the job posting.