Customer Service Specialist

Come join us at SLB New Energy & Industrial and be part of a global company driving energy innovation for a balanced planet SLB New Energy & Industrial (NEI) is a division of SLB; our portfolio includes ventures in carbon capture and sequestration, geothermal power, energy storage, sustainable battery-grade lithium, hydrogen and Data center infrastructure solutions. To know more about NEI please visit https://www.slb.com/about/driving-energy-innovation/scaling-new-energy-systems Our Data Center infrastructure solutions business provides Innovative and cost-effective solutions that enable building faster, smarter and more resilient data centers. Our modular infrastructure solutions scale AI and cloud computing capacity while minimizing capital risk and deployment delays. From design and supply chain to commissioning and operations, by standardizing components and relocating labor to controlled offsite environments, we help reduce costs, improve lead times, and lower construction risk while ensuring quality and global repeatability. To know more about our Data Centers Infrastructure solutions please visit https://www.slb.com/products-and-services/scaling-new-energy-systems/data-center-infrastructure-solutions SLB is seeking a motivated Customer Service Coordinator to support our Data Center infrastructure solutions business. The Customer Service Coordinator is responsible for managing and executing all system transactions related to customer orders, ensuring accuracy, completeness, and alignment with project and financial requirements. This role drives proper system behavior by entering and maintaining demand, supporting revenue recognition, and ensuring all documentation is in place to enable smooth order processing, shipment, and invoicing. Ensure accurate order entry, system integrity, and timely processing of documentation to support on-time delivery and revenue realization. We have multiple openings available across a range of experience levels. If you're looking to join a dynamic team in an exciting and rapidly growing industry, please apply. Roles And Responsibilities Enter and manage all new bookings in the system to ensure accurate planning and execution.Maintain proper alignment between sales orders (SO), work breakdown structure (WBS), and project requirements.Lead and manage warranty and aftermarket order demand.Collaborate with Finance to process revenue recognition, milestone payments, and cash invoices.Support commercial invoicing activities to ensure timely and accurate billing.Ensure financial data is correctly reflected and aligned with order execution.Ensure all required documentation is complete, accurate, and properly maintained within the system.Create delivery notes for outbound shipments and ensure alignment with corresponding SO lines.Validate that all transactions are correctly linked and traceable within the system.Coordinate with Logistics to ensure orders are system-ready for shipment.Communicate any discrepancies or issues impacting order processing or delivery timelines.Support continuous improvement of order management and system processes.Follow all safety protocols.Use proper PPE and equipment while on the floor of the shop.Report hazards and near misses promptly.High school diploma or GED required.Associate or Bachelor’s degree preferred in Business Administration, Supply Chain, or a related field.Equivalent combination of education and relevant professional experience may be considered.3+ years of experience in customer service, order management, materials, or a related operational environment preferred.Experience processing customer orders, sales orders, purchase orders, invoices, or other transactional activities preferred.Experience working with ERP systems; SAP experience preferred.Experience working in a fast-paced environment with multiple priorities and deadlines.Experience coordinating with cross-functional teams such as Sales, Finance, or Planning preferred.Ability to accurately enter, maintain, and validate transactional data in business systems.Ability to work with sales orders, delivery notes, order documentation, and related customer or project information.Basic understanding of order fulfillment, logistics, invoicing, or supply chain processes.Ability to identify discrepancies in system data and follow up with the appropriate stakeholders.Proficiency in Microsoft Office, particularly Excel, Outlook, and Teams.High attention to detail and accuracy.Strong organizational and time management skills.Strong written and verbal communication skills. Follow-up and ownership of assigned activities.Ability to prioritize and manage multiple tasks while meeting deadlines.Problem-solving mindset with the ability to identify and escalate issues appropriately.Customer-focused mindset with a commitment to timely and accurate execution.Authorized to work in the United States without current or future visa sponsorship ALL APPLICANTS FOR U.S. ROLES MUST CAREFULLY READ ALL THE SUPPLEMENTAL U.S. SPECIFIC INFORMATION LISTED BELOW. SLB is committed to a culture where everyone feels like they belong. To learn more about our diversity, equity, and inclusion commitments, please visit our Diversity & Inclusion | SLB (slb.com) page for more information. When certifying your application, you are also certifying on reading and understanding all of the below supplemental information. For purposes of the application and the below information, Company shall be defined to mean SLB. Please note that the below supplemental information and the employment application are NOT a contract. EQUAL EMPLOYMENT OPPORTUNITY & VETERANS Company policy is to provide every individual a fair and equal opportunity to seek employment and advancement at the Company without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, genetic information, veteran or military status, disability, creed, ancestry, pregnancy (including pregnancy, childbirth and related medical conditions), marital status or any factors protected by federal, state, or local laws. We are an "Equal Opportunity Employer". For more information please, refer to the latest version of "Know Your Rights" poster and the "Pay Transparency Nondiscrimination Poster" located here: https://www.dol.gov/agencies/ofccp/posters. The Company is a VEVRAA Federal Contractor - priority referral Protected Veterans requested.REASONABLE ACCOMMODATIONS The Company will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete the application or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.AUTHORIZATION FOR EMPLOYMENT Pursuant to the Immigration Reform and Control Act of 1986, all applicants who are offered and accept employment must produce documents establishing their identity and authorization for employment in the United States. These documents must be produced no later than seventy-two (72) hours after employment commences. In addition, all applicants who are offered and accept employment will be required to verify their employment authorization under oath by signing a USCIS Form I-9. SLB is an E-Verify employer.APPLICATION CERTIFICATION When Applying To a Job Please Read The Application Carefully Before Certifying That All Of The Answers You Have Given Are True, Accurate And Complete. Ensure That You Have Read And Fully Understand The Questions Asked In The Application. Unless Noted Otherwise, By Certifying The Application, You Are Also Agreeing To And/or Authorizing The Following You understand that any omission and/or misrepresentation of any fact from or on the application or during any interview will result in immediate rejection of the application, or if hired, will be cause for immediate dismissal.You certify that you have read and understand all the supplemental information listed on the job description page for the job that you are applying for.You authorize the Company to contact the education institutions that you have attended and for the Company to make any further investigations deemed necessary in connection with your application for employment.You authorize the Company to inquire about, investigate and obtain copies of any records which relate to you from your former employers and educational institutions.You release the Company and all affiliated persons and entities, as well as any person or institution that provides the Company with any lawful information about you, from any and all liability whatsoever resulting from any such lawful inquiry, investigation, or communication.You agree that if hired, you will review and become familiar with all the rules and regulations of the Company.You understand and agree that nothing in the application or supplement shall constitute an offer, a contract, or a guarantee of employment for a specific period of time.If hired, you understand that your employment may be terminated with or without cause and with or without notice at any time, at the will of the Company or yourself, for any or no reason.If hired, you understand that no supervisor or manager has authority to make an agreement to the contrary changing employment at-will.If hired, you understand that the Company and all plan administrators shall have the maximum discretion permitted by law to administer, interpret, modify, discontinue, enhance, or otherwise change all policies, procedures, benefits or other terms and conditions of employment.You understand that any application that is filled out will be in effect for 90 days from the date you certified it and, if employment is not offered within the 90-day period, you understand that you must reapply to be considered for future employment.You understand that your application for employment in no way obligates the Company to employ you.STATE INFORMATION Please read below any applicable State Information. By certifying the application, you are also certifying that you have read and understood any applicable State Information that is listed below.ARIZONA APPLICANTS ONLY: To the extent required by applicable law, the Company maintains a smoke-free workplace.CALIFORNIA APPLICANTS ONLY: I understand the Company may obtain, without using the services of a third party investigative consumer reporting agency, public records pertaining to my character, general reputation, personal characteristics, or mode of living during its evaluation of my application for employment and, if employed, during my employment. By checking the following box, I waive my right to receive copies of public records obtained by the Company.MASSACHUSETTS APPLICANTS ONLY: Note that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.MARYLAND APPLICANTS ONLY: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.NEBRASKA APPLICANTS ONLY: By certifying the application you, hereby give consent to any and all prior employers of yours to provide information with regard to your employment with prior employers to SLB.