Customer Service Specialist

About the role

At Silencer Central, we believe in being customer-oriented, getting stuff done and expecting excellence in everything we do. In this role, you will provide professional, attentive service over the phone, giving each customer your full attention and asking thoughtful questions to understand their needs. Using your knowledge of our products and processes, along with strong problem-solving skills, you will identify solutions and work with customers to address their concerns. The ideal candidate thrives in an office-based environment, can manage phone interactions throughout their shift, and maintains a positive, patient, and solution-focused demeanor—even during high call volumes. If you enjoy helping people, value accuracy, and work well in a team setting, this role offers the opportunity to make a meaningful impact every day.

Responsibilities

• Serves customers by providing product and service information and resolving product and service problems
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Manages large amounts of incoming calls, emails, and chat messages
• Takes payment information and processes payments

Requirements

• High-school diploma required
• Previous customer service experience preferred
• Must be able to handle demanding customers from time to time while remaining calm and professional
• Must deliver world-class customer service to all customers—every call, every day
• Excellent attention to detail
• Excellent interpersonal and communication skills
• Excellent time-management skills

Benefits

• Competitive total compensation package
• Incentive Bonus
• Generous PTO Accrual
• Company Paid Holidays
• Health Insurance: Copayment Plus Plans or High-Deductible Health Plan with HSA match
• Dental Insurance
• Vision Insurance
• LTD and STD Insurance
• Company Paid Life Insurance
• EAP
• 401(k) with Company Match
• Employee Discount Program with industry partners
• Free snacks and drinks

Pay

Starting pay is $18.00 and will vary based on experience and relevant skills/knowledge

Schedule

Full time, Exempt

• Monday – Friday, core hours 8:30 am to 5:00 pm
• 1 rotating Saturday per month
• 1 weekday off during the week (Tuesday, Wednesday, or Thursday)

Location: On-site