Customer Service Specialist

About the role

We're hiring a Customer Service Specialist at our Building Materials location in Moline, IL, where this position will provide friendly, fast, and efficient service to business and residential customers alike. Are you looking for a rewarding full-time opportunity with a team that values your contributions? Then now is a great time to join RiverStone Group as a Customer Service Specialist!

What You'll Do

• Provide friendly, fast, and efficient service to customers in person, by phone, and via email.
• Accurately process transactions, refunds, returns, and exchanges.
• Communicate proactively with customers and vendors via email to ensure seamless project coordination and follow-ups.
• Maintain an organized and welcoming showroom that showcases our product offerings.
• Manage inventory levels and reorder products as needed.
• Collaborate with team members to ensure a smooth flow of daily operations.
• Organize daily cash flow records and process invoices efficiently
• Support additional tasks and responsibilities as needed to assist the team and business operations

What We're Looking For

• Excellent communication skills and attention to detail.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Strong math and organizational skills to process orders efficiently.
• Ability to multitask and thrive in a fast-paced environment.
• Great attendance and a positive attitude!

Pay

Starting wage of $18-23 per hour (The specific rate will depend on the successful candidate's qualifications and prior experience)

Schedule

Monday-Friday schedule (7am to 5pm) with some Saturday mornings (seasonal)

Benefits

• Health, Dental and Vision insurance with Flex Spending Account
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• 401k with company match