Customer Service Specialist

RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We’re more than just a distributor—we’re a team dedicated to innovation, service excellence, and growth.

About the role

We are seeking a Customer Service Specialist to support service project execution, billing activities, and customer operations. This role partners closely with sales, field operations, finance, and customers to ensure projects are completed efficiently and invoices are processed accurately and timely.

Responsibilities

• Coordinate service schedules, work orders, and project timelines
• Track project progress and ensure timely completion of service activities
• Partner with field operations and service teams to support execution and customer satisfaction
• Maintain accurate information in company systems to support planning, reporting, and visibility
• Support invoicing and billing processes to ensure accuracy and timiness
• Review customer purchase orders and billing requirements
• Assist with invoice reconciliation and resolution of discrepancies
• Support order-to-cash processes from project completion through payment collection
• Process quotes, order entries, and service-related documentation
• Coordinate equipment orders, rentals, and logistics as needed
• Respond to customer and internal inquiries professionally and efficiently

Requirements

• 2+ years of experience in billing, accounts receivable, project coordination, customer support, operations support, or a related field
• Experience with invoicing, collections, or order-to-cash processes preferred
• Strong attention to detail and ability to identify and resolve discrepancies
• Experience working with ERP, CRM, or business management systems (Sage experience preferred)
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational, communication, and problem-solving skills
• Proficiency in Microsoft Office, including Excel, Outlook, and Word
• Customer-focused mindset with the ability to collaborate across departments

Preferred Qualifications

• Experience in industrial services, distribution, construction, manufacturing, or field service environments
• Familiarity with project-based billing and service operations
• Experience supporting billing audits, reconciliations, or revenue-related activities

Benefits

• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• 401(k) with company match
• Paid time off and company holidays
• Career growth opportunities within a growing national organization

Pay

$28-$33 per hour

Schedule

Full-time, onsite Monday-Friday