Customer Service Specialist

About the role

Lighthouse Veterinary Care for Cats is a thriving feline-exclusive veterinary practice located in Virginia Beach, VA. We are a supportive, customer-focused practice with the goal to provide exceptional care to our feline patients while going above and beyond to address the needs of our clients in a calm, relaxed, family atmosphere. Our work environment includes growth opportunities, modern office setting, relaxed atmosphere, and on-the-job training.

Responsibilities

• Scheduling appointments
• Handling client financial transactions
• Interacting with clients, vendors, & other veterinary personnel on the phone and in person
• Obtaining medical information from clients and other veterinary facilities
• Maintaining and updating medical records appropriately
• Preparing reports to add to patient charts
• Contacting clients for patient refills for meds, etc.
• Assisting with inventory, facility management and other administrative tasks
• Respond to customer inquiries across multiple channels, providing timely and accurate information while ensuring a positive customer experience
• Handle and resolve customer complaints or conflicts effectively, using strong problem-solving skills to find the best possible outcome
• Accurately enter and maintain customer data and interaction records to support seamless service delivery

Qualifications

• Love of cats and people is a must
• Enjoy working with and talking to the public
• Warm, friendly, professional demeanor
• Operate with integrity
• Compassionate and understanding towards both pets and people
• Team player and eager to assist others
• Attention to detail and ability to multi-task effectively
• Expanded knowledge base of veterinary medicine
• Able to triage patients appropriately
• Able to communicate effectively in person and over the phone
• Excellent writing skills
• Strong computer skills and comfortable with changes in technology
• Able to handle cats safely if needed to assist with patient care
• Ability to remain calm and composed under pressure, especially when managing difficult or emotionally charged customer interactions
• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously without sacrificing quality
• Bilingual candidates are a plus, as the ability to communicate in more than one language is highly valued in serving our diverse customer base

Benefits

• Dental and vision insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Uniform allowance

Pay

$18.00 per hour and up (based on experience and skills)

Schedule

• Day shift (required)
• Weekend availability
• Ability to commute to Virginia Beach, VA 23464 (required)