Customer Service Specialist

Position Summary Provide exceptional customer service across all areas of the customer experience within a contact center environment. Serve as a primary point of contact for internal and external customers, ensuring inquiries are handled professionally, accurately, and efficiently. Principal Responsibilities Customer Support Handle inbound and outbound communications via:PhoneEmailFaxOther customer service channels Customer Inquiries Respond To Inquiries Regarding Order placementOrder status and trackingProduct informationInventory availabilityProduct pricingReturns and creditsAccount statusNew account setup and maintenance Internal Collaboration Partner with internal departments to resolve customer issuesWork closely with specialized Customer Service teamsSupport Sales teams as neededMaintain strong cross-functional relationships Operational Excellence Execute customer service and order management processes accuratelyMeet Quality Assurance standardsAchieve efficiency and productivity goalsIdentify opportunities for process improvementProvide recommendations to enhance operational effectivenessAdhere to company policies, core values, and ethical standards Education & Experience Required High School Diploma or equivalentMinimum of 2 years of customer service and/or order entry/data entry experience Preferred Associate's or Bachelor's degreeCoursework in a business-related field1+ years of additional customer-facing experience Required Skills & Qualifications Customer Service Strong customer-first mindsetCommitment to delivering an exceptional customer experience Communication Excellent verbal communication skillsStrong written communication skills Technical Skills Proficiency with Microsoft WindowsWorking knowledge of Microsoft Word and Excel Professional Skills Strong attention to detailExcellent time management and organizational skillsAnalytical thinking and problem-solving capabilitiesAbility to multitask in a fast-paced environmentAbility to professionally manage challenging customer situationsStrong relationship-building and collaboration skillsAbility to work effectively with stakeholders at all levels Preferred Skills SAP experienceCRM system experienceContact center/customer support experience Core Competencies Customer FocusCommunicationAttention to DetailProblem SolvingCollaborationTime ManagementAdaptabilityProcess ImprovementAccountability