Customer Service Specialist

About the role

Pinal County seeks a dedicated individual to provide excellent customer service and support to the public. This role requires an individual to be able to perform essential job functions satisfactorily, with reasonable accommodations for disabilities.

Responsibilities

• Work in a dynamic environment that requires adaptability and responsiveness to changing goals, priorities, and needs.
• Answer telephones continuously to minimize client hold times.
• Maintain a database by entering client and/or patient confidential information.
• Inform clients and citizens of community and county resources.
• Determine eligibility and provide accurate scheduling.
• Maintain the database by entering and verifying information and inputting all data into the system.
• Clarify desired information to answer all inquiries while maintaining confidentiality.
• Perform other related duties as required.

Requirements

• High school diploma or GED equivalent.
• One (1) year of clerical and computer experience.
• A valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.

Preferred Qualifications

• Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.

Skills and Abilities

• Knowledge of Business English, spelling, and arithmetic.
• Knowledge of clerical and office practices and procedures.
• Skilled in using data processing systems and other office equipment and machines.
• Ability to follow written and verbal instructions.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.

Physical Demands

• The work is sedentary requiring up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• The work also requires the ability to finger, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity.

Benefits

• Paid vacation and sick leave: 15 vacation days accrued annually starting day one, 18 after three years of service, 20 after five years of service; 10 paid holidays plus one paid floating holiday to use as you wish; 13 sick leave days accrued annually starting day one.
• Paid Sabbaticals Every Five Years: Two weeks after five years of continuous service, three weeks after ten years of continuous service, four weeks after fifteen years of continuous service, four weeks every five years after fifteen years of continuous service.
• Retirement Plans with generous employer contributions - guaranteed lifetime benefit!
• Top tier affordable medical, dental, and vision plans.
• Comprehensive wellness program.
• Onsite mammogram and prostate screening events.
• Biometrics and health screening events.
• Financial health and retirement planning events.
• Online fitness resources and onsite sessions like yoga and tai chi.
• Quarterly wellness challenges.
• Vaccination clinics.
• Tuition reimbursement program.
• Alternative work schedules.
• Telehealth.
• Qualified employer for the Public Service Loan Forgiveness Program through the Dept of Education.
• Employee assistance program with ongoing training & development options.
• Civil service leave van pool options.
• Short-term disability - employer paid.
• Basic life insurance - employer paid.
• Flexible spending accounts for dependent care and medical expenses.
• Suite of voluntary benefits including additional life, accident, critical illness & cancer insurance.

Pay

The hiring salary for this position is dependent upon experience, qualifications, and position funding; starting salaries above the first quartile require additional approval.

Schedule

Work in this classification requires an individual to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.