Customer Service Specialist

About the role

We are PEAC Solutions—large enough to finance the globe, yet small enough to stand shoulder‑to‑shoulder with our customers. We believe in the power of partnership and the promise of possibility. Our purpose is to fuel growth by providing smart, flexible lending solutions that help businesses overcome obstacles and seize new opportunities. Backed by HPS Investment Partners, a leading global investment firm, we offer equipment financing, working capital, and inventory lending solutions that keep businesses moving forward. As the world’s largest independent equipment finance company, we are expanding our global footprint—and we are doing it with purpose, grit, and a commitment to those we serve.

Reporting to the Customer Care Manager, the Customer Service Specialist plays a pivotal role in ensuring exceptional customer service by promptly addressing inquiries and concerns via phone and email. This individual maintains professionalism while establishing positive relationships with our customers and collaborates with the management team to stay well‑informed of product knowledge and company policies.

Responsibilities

• Answer a minimum quota of customer calls daily, addressing concerns, changes, invoicing questions, late charge or payment history questions, and various other inquiries.
• Maintain efficient talk times to gather necessary information and provide timely resolutions.
• Collaborate in a fast‑paced team environment to minimize customer wait times while delivering superior service.
• Demonstrate a general understanding of accounts receivable, payment application, and account reconciliation.
• Process adjustment requests according to customer requirements.
• Utilize authorized company software to process payments accurately.
• Update customer records with relevant information after each interaction.
• Manage incoming correspondence via postal mail, email, and fax, ensuring timely responses within departmental guidelines.
• Navigate multiple software applications including Service Cloud, Microsoft Office, Outlook, CyberSource, and others.
• Scan and upload pertinent documentation to OnBase for record‑keeping purposes.
• Proactively engage potential customers by providing information about products and services.
• Assist with additional tasks as assigned by management.
• Adhere to set schedules for breaks and lunches to accommodate phone coverage needs.
• Participate in training sessions to enhance knowledge and skills.
• Engage in interdepartmental and cross‑functional training initiatives.
• Comply with monthly audits and quality control monitoring.
• Develop an understanding of end‑to‑end commercial leasing and lending processes.

Qualifications

• High School Diploma/GED required.
• Minimum 1 to 3 years Customer Service, Call Center experience in a financial organization preferred.
• High‑volume phone experience.
• Ability to work independently while displaying excellent written and verbal communication skills.
• Detail‑oriented and able to remain calm and professional at all times.
• Relies on instruction and established policies and procedures to perform required tasks.
• Proficient computer skills including MS Office and ability to learn various proprietary software programs.

Benefits

• Competitive compensation.
• Medical, dental, vision, and life insurance.
• Short‑ and long‑term disability coverage.
• 401(k) with company match.
• Flexible spending accounts.
• Paid time off.
• One paid day off per year to support community involvement.
• Birthday off.