Customer Service Specialist

We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 125 years of protecting homes and businesses.

About the role

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment. You’ll have more than a job—you’ll have a career with growth potential.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules.
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer’s privacy and other proprietary information.

Requirements

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Work Environment

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Able to regularly lift and/or move up to 25 pounds.

Benefits

• Competitive earnings starting at $20 to $25 per hour.
• Comprehensive benefits package including medical, dental, vision, maternity, & life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, dependent scholarship awards.
• Industry leading, quality, comprehensive training program.

Why Orkin?

• You are interested in an opportunity with career potential in a reliable, recession-resistant industry.
• You have a service-oriented mindset that leads you to build loyalty and trust with customers.
• You hold yourself responsible to commitments.
• You value being part of a team.
• You want to keep learning, improving, and developing as a leader.
• You want to join a company that supports the community.
• You want a career with a purpose at a mission-driven company that values:
  • Safety
  • Professionalism
  • Empathy
  • Integrity
  • Innovation