Customer Service Specialist

Location: Lisle, IL | Onsite role with less than 5% travel. Due to the global nature of this role, occasional early morning or evening meetings may be required.

About the role

This newly created position supports Molex's continued growth in AI and hyperscale business. As a Customer Service Specialist, you will serve as a critical link between customers, sales, supply chain, manufacturing, and business teams to ensure successful order execution, proactive communication, and effective issue resolution. You will support strategic hyperscale and AI-driven customer programs through key Electronics Manufacturing Services (EMS) partners.

Responsibilities

• Interact with internal and external customers daily via email, phone, and Salesforce Service Cloud.
• Support the order management process, including pre- and post-order activities such as order entry, order maintenance, expedites, customer inquiries, new product introduction (NPI) activities, and escalations.
• Support strategic EMS and hyperscale customer accounts, including Tier 1 subcontractors, with a focus on supply chain execution and customer satisfaction.
• Monitor customer demand, forecasting, order activity, and operational metrics to identify potential risks and drive resolution before customer impact occurs.
• Manage customer portals and ensure timely updates regarding order status, supply availability, demand changes, and business-critical issues.
• Partner with sales, planning, manufacturing, logistics, and supply chain teams to coordinate customer requirements and deliver effective solutions.
• Lead coordination efforts for customer escalations by gathering information, facilitating cross-functional action plans, and communicating status updates to stakeholders.
• Collaborate with global teams and utilize reporting tools, business systems, and customer data to support customer requirements, business continuity, and informed decision-making.
• Understand customer contracts, service expectations, and business requirements to ensure successful execution of account strategies.
• Identify opportunities to improve processes, streamline workflows, and increase efficiency through automation or technology solutions.
• Participate actively in team meetings, training sessions, and continuous improvement initiatives.

Requirements

• Experience supporting customer accounts, order management, supply chain, logistics, manufacturing, or related business operations through employment, internships, cooperative education programs, or other relevant experience.
• Experience using Microsoft Office applications, including Excel.
• Experience managing multiple priorities, customer requests, or business activities simultaneously.
• Experience communicating with internal and external stakeholders regarding business issues, order status, customer inquiries, or operational matters.
• Experience analyzing information, investigating issues, and coordinating resolution across multiple stakeholders.
• High school diploma, GED, or higher education credential.

Qualifications

The following qualifications will put you ahead:

• Three (3) or more years of experience supporting customer accounts, order management, supply chain, logistics, manufacturing, or related business operations.
• Experience supporting customers within a manufacturing, electronics, EMS, supply chain, logistics, or technology environment.
• Experience with SAP, Salesforce, or similar ERP/CRM platforms.
• Intermediate or advanced Excel skills, including data analysis, reporting, and spreadsheet management.
• Experience supporting new product introductions (NPI) or product launch activities.
• Experience managing customer portals and reviewing customer demand forecasts.
• Experience supporting global customers, subcontractors, or complex supply chain networks.
• Experience utilizing reporting, analytics, or process monitoring tools to identify risks and improve customer outcomes.
• Bachelor's degree in any field.

Pay

For this role, we anticipate paying $65,000 - $75,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Benefits

Our goal is for each employee and their families to live fulfilling and healthy lives. Our benefits plan includes:

• Medical, dental, and vision insurance
• Flexible spending and health savings accounts
• Life insurance, ADD, and disability coverage
• Retirement plans
• Paid vacation/time off
• Educational assistance
• Infertility assistance, paid parental leave, and adoption assistance (eligibility criteria apply)

Additionally, we seek to enable the best work environment to help you and the business produce superior results.

Relocation assistance is not available for this position. Visa sponsorship is not available for this position.