Customer Service Specialist

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Interface with customers, logistics, manufacturing, and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
• Respond to and/or provide assistance to Keysight trade and internal customers in areas such as:
  • Product/service order fulfillment processes
  • Customer service requests (e.g., end-to-end order status management, repair/calibration requests, product changes or returns)
  • Accounts receivable collections and invoicing requirements
  • Contract issues/administration or lease administration
• Act as lead for a team responsible for booking orders and/or processing quotes.
• In a factory environment, perform order fulfillment activities including monitoring inventories and coordinating delivery of factory products.
• Resolve problems by applying established policies, procedures, and tactics.
• Evaluate customer service assignments and determine required actions.
• Solve complex administrative problems requiring breadth and depth of customer service knowledge, including analysis and new/customized approaches.

Requirements

• Higher education or specialized training/certification, or equivalent combination of education and experience.
• Minimum of 5 years of relevant experience for entry to this level.
• Extensive knowledge and skills to complete specialized tasks.
• Must be fluent in Spanish; Portuguese is strongly desired.