Customer Service Specialist

About the role

We are seeking a customer-focused and highly organized Customer Service Specialist to support the success of our training and customer experience programs. In this role, you will serve as a trusted resource for customers, clients, dealership personnel, and internal teams by providing exceptional customer support, coordinating travel logistics, and ensuring seamless program execution. The ideal candidate thrives in a fast-paced environment, adapts quickly to changing priorities, and takes pride in delivering outstanding service with professionalism, empathy, and attention to detail. This is an excellent opportunity for an individual who enjoys solving problems, supporting people, and contributing to a collaborative team environment. Full-time, on-site position. Primarily standard business hours, with occasional after-hours support as business needs require. Opportunity to support high-profile training and customer experience programs while working as part of a dynamic and collaborative team.

Responsibilities

• Customer Support
  • Serve as the primary point of contact for training participants, dealership personnel, clients, and internal team members.
  • Respond to inquiries via phone and email in a professional, timely, and customer-focused manner.
  • Deliver exceptional service while building positive relationships with stakeholders.
• Travel Coordination
  • Coordinate travel arrangements, including flights, hotel accommodations, and rental vehicles for attendees, clients, and team members.
  • Ensure travel details are accurate, cost-effective, and aligned with program requirements.
  • Provide support for travel-related changes and unexpected issues as needed.
• Program Support
  • Support the day-to-day operations of multiple program initiatives.
  • Assist with scheduling, logistics, coordination, and administrative tasks.
  • Prioritize and manage multiple responsibilities while adapting to evolving business needs.
• Data Management & Reporting
  • Maintain accurate records of customer interactions and program activities within CRM and tracking systems.
  • Ensure documentation is complete, organized, and readily accessible.
  • Assist with reporting and data management activities as needed.
• Issue Resolution
  • Proactively identify and resolve customer, travel, or program-related challenges.
  • Exercise critical thinking and sound judgment to minimize disruptions.
  • Escalate