Customer Service Specialist

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions). Also must not include sections with filler like "commensurate with experience". So we need to parse the posting. Let's extract content: Company description: "The Company Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts. Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA." That's about the company. Could be "About the role"? Actually "About the role" is typical heading for role summary. But we have "Job Summary" after "The Position Customer Service Specialist". The posting says: "The Position Customer Service Specialist Job Summary". Then "Key Tasks and Responsibilities". Then bullet list of responsibilities. We need sections: maybe "About the role" could contain the job summary description. "Responsibilities" for tasks. "Requirements" maybe for education/experience. "Skills" for skills and attributes. "Qualifications" maybe overlapping with requirements; but we should not duplicate. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Prefer few substantive sections over many thin ones. So we need to decide which sections have real content. We have: - Job summary: "Responsible for the coordination and execution of order management across multiple accounts. Will lead activities such as customer account relations & communication, order management from order entry to payment, optimizing ERP & CRM processes, scheduling of orders, handling multiple modes of transportation Ensure a proactive market approach by monitoring customer order patterns, and contacting them to track missing volume. Monitor customer experience and engage with internal stakeholders (Production, Customer Account Services, Logistics, S&OP, Sales, Credit / Controllers, and Billing/Collections...) to meet and exceed customer expectations Develop an understanding of customers, products and applications to more effectively anticipate customer needs Ensures Customer Service activities comply with all financial and accounting requirements (including SOX, GAAP and IFRS) Provide insight and direction to internal and external audit coordinators. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution." That's responsibilities. - Skills and Attributes Requirements: list: Critical thinking skills- need to profitably anticipate and resolve customer needs; Effective communicator across all levels of the organization to include internal & external customers / vendors; Ability to prioritize multiple tasks and deadlines; Strong ability and desire to work in a team and collaborate cross-functionally; Process driven and ability to quickly learn new systems; Ability to improve the customer experience and internal efficiencies; A team player willing to take on increased responsibilities; Preferred but not required Proficiency in SAP or MS AX and Salesforce; Knowledge in international trade and incoterms. - Education/Experience Requirements: High School diploma required, Bachelor’s degree preferred; 1-3 years’ experience in customer service, analytics, billing or supply chain preferably in a manufacturing environment; 2-4 years’ experience with ERP database system, preferably SAP or MS AX; Preferred experience with a CRM software such as Salesforce. - Environment: Work performed in an office environment. Sitting frequently up to 70% of the work time. Standing and walking up to 30% of work time. Constantly communicating (written/oral). Position Type Full time and Permanent. - Only technical issues will be monitored through the below inbox: recruiting.support@ imerys.com PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. We must remove boilerplate: EEO statement, application instructions, technical issues inbox note. So we should drop those lines. We also have company description at start; could be placed under "About the role" or maybe a separate "About the company". But headings list does not include About the company; only About the role. So we could incorporate company description into About the role section (makes sense). Or we could omit it if not directly about role. But we must preserve ALL substantive information; we cannot drop company description unless it's considered boilerplate? It's substantive about the company. So we need to include it somewhere. Since we don't have a heading for About the company, we could put it under About the role as a preamble. Or we could create a custom heading? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings when appropriate; but we could also use other headings if needed? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests those are examples; we could still use other headings if needed, but better to stick to those. The company description could go under About the role as part of role summary. Thus sections: - About the role: includes company description and job summary? Actually job summary is more about role. Could combine. But we also have separate Responsibilities section. So About the role could contain brief summary of role and company. Responsibilities separate. - Responsibilities: list of duties. - Requirements: could include education/experience requirements. - Skills: list of skills and attributes. - Qualifications: maybe overlapping with requirements; but we could decide not to include Qualifications if content is same as Requirements. To avoid thin sections, we could combine Requirements and Qualifications into one section called Requirements (or Qualifications). Since we have both education/experience and skills, we could have Requirements (education/experience) and Skills (attributes). That seems fine. - Benefits, Pay, Schedule: not present (no specifics). So we omit those sections. Thus output HTML with

About the role

then

containing company description and maybe a brief summary of role? But we have job summary content that is more detailed; maybe we put that under About the role as prose. Then

Responsibilities

with

• each duty. Then

  Requirements

  with
  • for education/experience. Then

    Skills

    with
    • for skills/attributes. We must ensure we preserve all substantive information: company description, job summary (the responsibilities list), skills, education/experience. Also environment details (office environment, sitting/standing, full-time permanent). That is substantive; we need to include it somewhere. Could be under About the role or maybe a separate section like "Work Environment". But not in list; we could incorporate into About the role as a paragraph. Also position type: Full time and Permanent. Thus About the role paragraph will include company description, job summary (maybe short), work environment, position type. But we must not invent or summarize away detail. We need to preserve all substantive information; we can keep them as separate sentences but not omit any. Let's extract exact sentences: Company description paragraph: "The Company Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts. Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA." Job Summary / Key Tasks and Responsibilities (the bullet list). Let's capture each sentence: "Responsible for the coordination and execution of order management across multiple accounts." "Will lead activities such as customer account relations & communication, order management from order entry to payment, optimizing ERP & CRM processes, scheduling of orders, handling multiple modes of transportation" "Ensure a proactive market approach by monitoring customer order patterns, and contacting them to track missing volume." "Monitor customer experience and engage with internal stakeholders (Production, Customer Account Services, Logistics, S&OP, Sales, Credit / Controllers, and Billing/Collections...) to meet and exceed customer expectations" "Develop an understanding of customers, products and applications to more effectively anticipate customer needs" "Ensures Customer Service activities comply with all financial and accounting requirements (including SOX, GAAP and IFRS)" "Provide insight and direction to internal and external audit coordinators." "Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution." Note there may be some duplication or minor punctuation; we keep as is. Skills and Attributes Requirements list: "Critical thinking skills- need to profitably anticipate and resolve customer needs" "Effective communicator across all levels of the organization to include internal & external customers / vendors" "Ability to prioritize multiple tasks and deadlines" "Strong ability and desire to work in a team and collaborate cross-functionally" "Process driven and ability to quickly learn new systems" "Ability to improve the customer experience and internal efficiencies" "A team player willing to take on increased responsibilities" "Preferred but not required Proficiency in SAP or MS AX and Salesforce" "Knowledge in international trade and incoterms" Education/Experience Requirements: "High School diploma required , Bachelor’s degree preferred" "1-3 years’ experience in customer service, analytics, billing or supply chain preferably in a manufacturing environment" "2-4 years’ experience with ERP database system , preferably SAP or MS AX" "Preferred experience with a CRM software such as Salesforce" Environment: "Work performed in an office environment." "Sitting frequently up to 70% of the work time." "Standing and walking up to 30% of work time." "Constantly communicating (written/oral)." "Position Type Full time and Permanent" We must not include boilerplate: the technical issues inbox line, application instructions, EEO statement. Now produce HTML. We'll wrap each section in

      and then either

      or

      • . For About the role: we can