Customer Service Specialist

About the role

Imerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers' products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.

Responsibilities

• Routine customer service related clerical functions
• Telephone and email assistance with customers and others
• Manages the Order to shipment process for a portfolio of customers
• Breaks down Bills of Ladings from shipments and matches them with order acknowledgments
• Initiates resolution of customer complaints
• Performs price verification
• Assists the team Manager with weekly KPI reports
• Work on day to day Logistics activity (outbound, traffic flow, reservation of shipments against items, chartering through customers' TMS, appointments, quotes request to carriers, documentation for warehouse)

Qualifications

• High School Diploma; college degree or technical school diploma preferred
• 3 plus years customer service, warehousing & Logistics experience
• Prior experience in the Abrasive Market is a plus

Skills

• Confidence, tact, patience, and diplomacy while dealing with problems
• Ability to complete multiple tasks and demands
• Problem resolution and analytical skills
• Ability to follow prescribed steps in a process with little supervision
• Strong computer skills including Google and Microsoft Office Suite, SAP experience a plus
• Above average communication skills required to interact with customers

Pay

$50,000 - $60,000 annually

Schedule

Full time and Permanent