Customer Service Specialist

The Company Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts. Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA. The Position Customer Service Specialist Job Summary KEY TASKS & RESPONSIBILITIES: Take customer orders either directly from customers or account managers via phone, email, or faxProcess purchase orders in an accurate and timely manner; assign ship date, shipping location, and correct pricingWork with production and freight companies to achieve on-time customer deliveriesCommunicate with customers regarding order status, estimates and quotations, order changes, and shipping confirmationsWork with account managers and production to resolve any customer complaints or inquiries Maintain regular contact with account managers regarding price inquiries, discrepancies on customer purchase orders and update order status Maintain accurate customer information and update as neededCommunicate with plants to inform them of large incoming orders to ensure the product will be available on time for customersManage change orders and customer returnsMonitor scheduled shipment dates to ensure timely deliveryParticipate in cross functional training and other team building activities Perform other duties as assigned by Customer Service Supervisor Other Important Functions Strictly adhere to all company policies and proceduresAbility to understand and carry out instructions furnished in written, oral, or diagram formAbility to troubleshoot system performance related issues to solve basic problems and find a safe, effective solutionMust be capable of reading and interpreting documents such as safety rules and procedure manuals Ability to write and communicate clearly and effectively on work orders and safety improvement recommendationsRequired to participate in a scheduled after-hours on-call rotation to address time-sensitive customer issues, including those related to logistics, order processing, and critical operational support. Education & Experience Requirements High School Diploma. Bachelor's degree in related field preferred.1-3 years of customer service experience.Must have excellent oral and written communication skills.Ability to participate in an occasional on-call rotation to handle urgent customer needs outside of standard business hours. Industry related experience is a plus. MS Office or Google Suite. Knowledge of SAP preferred.Fluent English IMERYS is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Position Type Full time and Permanent Only technical issues will be monitored through the below inbox: recruiting.support@ imerys.com PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.