Customer Service Specialist

This role is integral to the ICL Growing Solutions North America team and works closely with the Customer Supervisor to improve the customer experience. As a customer-facing position, it plays a key part in driving sales growth. The ideal candidate will be organized, proactive, and passionate about delivering outstanding service while representing the ICL brand with professionalism and enthusiasm.

Location: This position will work remotely from home, but candidates must be located near North Charleston, SC for occasional on-site trainings and meetings.

Responsibilities

• Serve as the main point of contact for order-related activities and ensure customer loyalty by effectively managing the order process.
• Communicate thoroughly with internal customers such as Territory and Regional Managers, Supply Chain, and Procurement.
• Act as the primary contact for distributors, entering all orders for assigned distributors.
• Respond to all emails regarding order status, product availability, and route questions as needed.
• Problem-solve to assemble truckloads of material and piece together orders to ensure timely delivery to end users.
• Learn the product catalog and identify shipping origins for each product.
• Run daily reports to track delays and monitor order shortages.
• Participate in weekly sales calls and provide corrective solutions to achieve team satisfaction.

Requirements

• Bachelor’s degree preferred.
• 3+ years of experience in managing customer accounts with order entry.
• Import and export experience and knowledge of logistics/supply chain is beneficial but not required.
• Proficiency in Excel, Outlook, and QAD is helpful but not required.
• Strong problem-solving skills, creativity, and attention to detail.
• Must be organized and committed to customer satisfaction.
• Legally authorized to work in the United States without sponsorship (individuals with temporary visas such as E, F-1, H-1, H-2, L-1, B, J, or TN are not eligible).

Pay

• Salary Range: $47,000 - $64,000 per year.
• Annual Bonus Target: 5%, subject to plan provisions.

Benefits

• Competitive base pay and performance bonus.
• Medical, dental, vision, and life benefits starting the first of the month after hire.
• Wellness Incentive Program to lower health insurance costs.
• Inclusive benefits for growing families, including fertility, adoption, and parental leave.
• Generous leave and FMLA policies.
• Tax-advantaged health savings and spending accounts (when applicable).
• Prescription program with most generic maintenance medications at no cost (including insulin products).
• 401k eligibility from day one with a generous company match; 100% vested after one year of service.
• Crisis assistance for employees during unforeseen circumstances.
• Employee Assistance Program with comprehensive mental health support for you and household family members.
• Student Loan Assistance.
• Business travel reward points eligible for personal use.
• Paid time off for volunteering and Employee Resource Group (ERG) participation.
• Free membership to a discount program for travel, entertainment, groceries, and more.

About the Company

ICL Group Ltd. is a global leader in agriculture, food, and industrial solutions, utilizing its unique mineral resources and extensive expertise to address key sustainability challenges related to food security and access to essential minerals. ICL focuses on driving long-term growth through its specialty agriculture and food businesses while strategically managing its bromine, potash, and phosphate mineral resources. The company operates under four segments: Industrial Products, Potash, Phosphate Solutions, and Growing Solutions. ICL shares are dual-listed on the New York Stock Exchange and the Tel Aviv Stock Exchange (NYSE and TASE: ICL). The company employs more than 12,000 people worldwide, with 2025 revenues totaling approximately $7 billion.