Customer Service Specialist

About the role

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you. Who is GAST Manufacturing? As a business unit of IDEX Corporation, GAST Manufacturing has a long history of being the leader in design and manufacturing of quality air-moving products. We specialize in offering cost effective solutions for a wide variety of industries including industrial manufacturing, healthcare, and environmental cleanup applications. We are looking to add more talent to our team.

Responsibilities

• Manage new order requests, quote requests, expedite requests, change orders requests, RMA requests, accounting issues, and other inquiries as needed from OTR (Order to Remittance).
• Accurately and efficiently enter purchase orders in the JDE system, which requires attention to critical customer requirements and details.
• Responds professionally and courteously to escalated customer service concerns to reach a practical solution, which may entail coordinating with and working through other departments throughout the organization.
• Achieve standard metrics assigned to the department; complete responsibilities through a process-driven environment, meet deadlines and uphold accountability.
• Ability to handle a fast-paced environment while maintaining high customer obsession, even under pressure.
• Ability to build relationships and maintain a positive attitude with customers, team members and other internal customers.
• Strong ability to work independently and in a collaborative team setting