Customer Service Specialist

Responsibilities

• Respond to customer requests via email or telephone.
• Review Customer Requirements and communicate relevant information to other departments to ensure that customer requirements are met.
• Serve as the liaison between the repair shop, the customer, and the Sales Directors.
• Scan, save, and email quotes and receive customer approvals.
• Process customer approvals.
• Process received and shipped units in customer portals.
• Process sales orders and exchanges, when applicable.
• Complete internal audit process before customer units ship.
• Perform shipping process for work orders in internal operating system and advise customer of outbound waybill information.
• Input shipping information into an Excel Work Order Log.
• Notify customer of discrepancies to their RO and advise if capability is no longer available for a received unit.
• Respond to RFQ requests from customers and Sales Directors.
• Open work orders for incoming units.
• Work closely with Quality to resolve customer cases.
• Download and save shop photos of customer units.
• Attend, create, update, and prepare reports for weekly production meetings, when applicable.
• Provide weekly status reports to specific customers and other departments.
• Organize, order, and distribute promo items for trade shows, golf events, and holiday gifts to customers/vendors.

Requirements

• High school diploma or equivalent
• 1‑3 years experience in Customer Service
• Proficient in the use of Microsoft Office Applications (MS Word, Excel, Outlook)
• Strong verbal and written communication skills, including industry‑specific terminology and proper grammar
• Strong organizational skills
• Ability to work independently on assigned tasks and accept direction
• Ability to source information
• Ability to prioritize changing assignments
• Strong work ethic (willingness to work hard and long hours when needed)
• Excellent interpersonal skills
• Detail oriented
• Experience in COSMOS or similar operating systems preferred

Physical Demands: While performing the duties of this job, the associate is regularly required to sit; use hands to finger, handle, or feel; talk or hear; and occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The associate may occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: The noise level in the work environment is usually moderate.