Customer Service Specialist

Responsibilities

• Ensures delivery of excellent customer service through fast and accurate communication and coordinating with other departments as needed to resolve inquires.
• Builds and maintains business relationships with our mortgage customers by providing prompt and accurate service to promote customer loyalty.
• First point of contact, responsible for answering and resolving inbound calls from our mortgage customers, Loan officers and or other departments.
• Perform outbound collection calls and/or create correspondence regarding agency specific loans: FNMA/FHLMC/FHA/VA/USDA.
• Researching and resolving routine to moderately complex problems and inquires.
• May generate reports and or complex project work as needed.
• Processing routine to complex customer transactions and account maintenance.

Qualifications & Skills

• Must be able to perform each essential duty satisfactorily.
• Education: 1-2 years of customer service experience, required; 1-2 years of mortgage customer service and/or mortgage experience, preferred. The equivalent combination of education, experience and training that provides the required knowledge, skills and abilities.
• Prolonged periods sitting at a desk and working on a computer.
• Communication / Language Skills: Ability to speak, read and write in the English language; Spanish (or other languages) helpful. Ability to read and comprehend simple instructions, short correspondence and memos; write simple correspondence; and effectively present information in one-on-one and small group situations to customers, coworkers/peers, and other employees of the organization. Communicate through e-mail, good typing, spelling, and written communication skills are necessary.

Requirements

• Flat Branch expects characteristics that encompass strong work ethic, dependability, a team-oriented approach, and always maintaining a positive attitude.

Benefits

• No specific benefits mentioned in the job posting.

Schedule

• No specific schedule mentioned in the job posting.

Pay

• No specific pay mentioned in the job posting.