Customer Service Specialist

Darling Ingredients repurposes and recycles materials from the animal agriculture and food industries—transforming them into essential ingredients that feed animals, fertilize crops, fuel planes, and nourish people. As the largest publicly traded company of its kind, we operate over 260 facilities across more than 15 countries, driving sustainability and a circular economy at global scale.

About the role

The Customer Service Specialist coordinates and communicates all service requirements contracted by Restaurant Services customers, ensuring first-class, personalized support across DAR PRO service plants.

Responsibilities

• Provide service support to Restaurant Services customers:
  • Answer customer calls on the centralized 855-DARPRO1 line.
  • Conduct all communications regarding services for customer stores or restaurants.
  • Research and resolve service requests.
  • Provide troubleshooting advice.
  • Coordinate service and support needs with DAR PRO facilities.
• Track, monitor, and communicate service expectations to ensure timely contracted services.
• Track equipment installations.
• Maintain in-house database and client information:
  • Update multiple, comprehensive spreadsheets.
  • Enter client information into Host systems and Call logs.
• Participate in Inside Sales Team efforts.
• Participate in After Hours Client Support (additional pay).
• Handle special projects and provide departmental assistance as directed.
• Perform all other duties as assigned by management.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• 2+ years of customer service experience with a service-oriented company.
• Schedule requires 1 weekend day shift and 4 weekday shifts on a rotating basis.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• Excellent verbal and written communication skills to quickly resolve issues.
• Proficient computer skills, including Microsoft Access and Excel.
• Self-motivated, dependable, and strong problem-solving ability.
• Ability to balance and complete multiple tasks independently.
• Bilingual (English/Spanish) strongly preferred.

Working Conditions

• Constantly required to:
  • Remain in a stationary position (sit).
  • Move about inside/outside the office or work location (walk).
  • Operate a computer and other office machinery (use hands to finger, handle, or feel).
  • Position oneself to maintain computers, including under desks and in server closets (stoop, kneel, crouch, or crawl).
  • Use senses to communicate effectively and detect hazardous conditions (talk, hear, taste, smell).
• Frequently required to ascend/descend a ladder (climb or balance).
• Occasionally lift up to 10 pounds.

Benefits

• 401(k).
• Health, Dental, and Vision Insurance.
• Paid Time Off.