Customer Service Specialist
About the role
The primary mission of the Customer Supply Chain Specialist is to receive, process, and expedite customer purchase orders to ensure accurate, on-time delivery while consistently demonstrating a strong customer-centric mindset. This is a customer facing position, only candidates with relevant experience will be considered.
Responsibilities
- Manage sales order entry, establish acceptable lead times with production sites, and negotiate improvements when required.
- Demonstrate strong customer centricity by understanding client needs, anticipating challenges, and delivering long-term value.
- Proactively engage with customers to identify evolving requirements and translate insights into actionable improvements.
- Collaborate effectively with cross-functional teams, partners, and external stakeholders to ensure exceptional customer experience.
- Maintain accurate Customer Master Data in SAP, including customer information, specifications, and pricing, based on input from Sales.
- Ensure order accuracy by verifying client requirements and confirming that Sales have provided all necessary documentation and specifications.
- When applicable by site, monitor the delivery and invoicing process to ensure timely completion.
- Prioritize communication with Sales to review client requirements, open orders, overall portfolios, and services/tooling orders.
- For local production, work closely with Planning to align on customer requirements, deliveries, and potential delays.
- Resolve order-related customer issues by coordinating with relevant internal departments.
- Oversee the input, tracking, and accuracy of trial orders.
- Collaborate with Accounts Receivable, Credit Management, and Sales to resolve payment issues.
- Work with Quality and Sales to follow up on Return Authorizations and manage replacement orders by agreed terms.
Requirements
- Education: Bachelor’s degree or equivalent work experience.
- Experience: 3-5 years’ experience in Supply Chain, Customer Service or in a similar position interacting with customers. 3-5 years’ experience in a Pharmaceutical environment preferred. 1-3 years’ experience in Freight Forwarding, Traffic and/or Logistics a plus.
- Knowledge: Knowledge of SAP or other similar ERP system.
- Skills: Thoroughness: Demonstrates strong attention to detail and accuracy, ensuring tasks are completed correctly, on time, and with consistent follow-up. Communication & Knowledge Sharing: Proactively shares information, insights, and learnings; communicates ideas clearly, accurately, and appropriately for the audience.
Qualifications
- Education: Bachelor’s degree or equivalent work experience.
- Experience: 3-5 years’ experience in Supply Chain, Customer Service or in a similar position interacting with customers. 3-5 years’ experience in a Pharmaceutical environment preferred. 1-3 years’ experience in Freight Forwarding, Traffic and/or Logistics a plus.
- Knowledge: Knowledge of SAP or other similar ERP system.
- Skills: Thoroughness: Demonstrates strong attention to detail and accuracy, ensuring tasks are completed correctly, on time, and with consistent follow-up. Communication & Knowledge Sharing: Proactively shares information, insights, and learnings; communicates ideas clearly, accurately, and appropriately for the audience.
Benefits
- An exciting, diverse and value-based working environment.
- Award-winning corporate university offering personal development and training opportunities.
- Competitive base salary.
- Contribute to the communities where we reside.
- Innovative benefits plan which includes: 401(k) plan with Company matching benefit, paid time off, medical, dental, vision, life, disability and more.
Pay
In compliance with pay transparency requirements, the salary range for this role is USD $75,000 to USD $102,000 annually. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Aptar also offers a variety of benefits, including health, life, and disability insurance, 401(k) match and employer retirement savings contribution, flexible spending accounts, EAP, education assistance, parental leave, paid time off, company-paid holidays, and more. The specific programs and options available to an employee may vary depending on location, pay class, or other factors.
Schedule
Not specified.