Customer Service Specialist

About the role

Amwaste is looking for a Customer Service Specialist to work in our Birmingham, AL Residential office. This role applies acquired knowledge of the industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are delivered in alignment with customer service standards established by management.

Responsibilities

• Answers the telephone or greets customers in person.
• Provides prompt and accurate information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through telephone service, computer data entry, billing, balancing, and reconciling customer payments.
• Communicates with customers, peers, supervisors, managers, and representatives from other departments about current customer service standards and service options.
• Maintains appropriate records, prepares requested reports, and performs related word processing, data entry, and/or clerical duties.
• Expedites communications and services between customers and co-workers (within or outside the immediate subsidiary) via radio, in person, or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills, and safety to ensure optimum customer service.

Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is:

• High School Diploma or GED preferred.
• Two years of related experience in a call center.