Customer Service Specialist

The Role

Key Accountabilities:

• Managing various administration activities including candidate inquiries, document verification, background checks, onboarding, proctoring assessments and facilitating drug screening processes during live hiring events.
• Managing various ad-hoc administration activities to support the effective running of the recruitment process.
• Updating the applicant tracking system as and when required and ensure data accuracy at all times.
• Completing daily, weekly, monthly and quarterly reports as required.
• Managing the candidate needs and expectations and working to the service levels agreed with the client.
• Managing day-to-day queries ensuring all are dealt with in an effective and timely manner and escalated where necessary.
• Completing daily and weekly productivity trackers in a timely and accurate manner.

Skills & Requirements

• Must be able to travel 4 days out of the week, including some weekends.
• 1-3 years of high volume commercial, administration support role or customer service environment.
• Exceptional verbal and written language skills.
• Working knowledge of Microsoft packages such as Outlook, Word and Excel.

About Us

At AMS, we work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

We look for people who bring more than experience, and we welcome different perspectives and ways of thinking. Learn more about us at www.weareams.com.

Pay

The initial expected remuneration is $26 hourly plus applicable benefits. This range is specific to the advertised locations and may not be applicable to other locations.

Schedule

This is a 6-month contract supporting the hiring of a world leading aviation client.

Benefits

• Medical/Rx, Dental, Vision, Spending Accounts
• Life Insurance
• Voluntary Benefits
• 401(k)
• Paid Holidays/Vacation/Sick Time
• Performance Bonus