Customer Service Specialist

About the Role

Bizzetta is seeking a dedicated Customer Service Specialist to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for delivering exceptional service experiences to our customers. This position is fully on-site, and applicants must live in or near Charlotte, NC. Immediate availability is required.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve product or service issues by clarifying the customer's concern and determining the best solution.
• Document all customer interactions accurately and thoroughly in the customer relationship management system.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Provide detailed product and service information to assist customers in making informed decisions.

Qualifications

• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle challenging customers with patience and professionalism.
• Familiarity with customer service software and CRM systems.

Benefits

• Competitive hourly pay based on experience.
• Flexible scheduling depending on event needs.
• Opportunities to gain hands-on experience in event operations and client engagement.
• Supportive, team-oriented environment with potential for future advancement.
• Fast-paced, engaging work setting where your contribution makes a difference.