Customer Service Specialist

About the role

As a Customer Service Specialist (CSS) in Mount Holly Springs, PA, you will be a member of a dynamic team supporting a business with a purpose. You will administer the chain of sales support to Ahlstrom internal and external customers, provide exceptional customer service, and maximize customer satisfaction while maintaining an understanding of customer needs throughout the order fulfillment process and pre/post‑sales activities.

Responsibilities

• Manage domestic and/or international order fulfillment requirements to ensure timely and accurate product delivery with proper documentation.
• Maintain accurate and up‑to‑date customer master data, account profile information, and product information in all relevant systems.
• Receive, process, and verify all sales orders from email, phone, fax, EDI, and other sources with speed and accuracy.
• Interface with other Ahlstrom‑Munksjö plants and global suppliers for processing orders produced elsewhere.
• Provide order status updates, resolve customer inquiries, and initiate customer concerns in the system.
• Ensure accounts comply with corporate credit policies and manage receivables and past‑due amounts as required.
• Gain product knowledge sufficient to answer basic customer questions related to the product portfolio.
• Interact daily with Sales, Operations, Logistics, Technical Support, and Quality to ensure accurate and efficient information transfer to the customer.
• Serve as the customer’s advocate by understanding requirements/expectations and acting as a liaison between CSSs, the customer, and business representatives (credit, supply chain, technical support, product management, sales).
• Perform other duties as assigned.

Requirements

• Associate’s degree in a related field or a relevant combination of education and experience.
• Two or more years of experience in customer service, inside sales, or sales support, preferably in a manufacturing environment.
• Proficient PC skills, including strong keyboarding ability and the capacity to learn Ahlstrom’s systems with accuracy.
• Mathematical competency for calculating pricing and converting units of measure.
• Strong working knowledge of Microsoft Office applications, specifically Outlook, Word, and Excel.
• Availability to visit customers or attend outside meetings, occasionally requiring overnight stays.

Skills and competencies

• Salesforce.com CRM experience preferred.
• Excellent verbal and written interpersonal skills.
• Import/Export experience preferred.
• Experience with customer negotiations.
• Sales support experience a plus.

About the company

Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Its purpose is to “Purify and Protect, with Every Fiber, for a Sustainable World.” The company serves the Filtration and Life Sciences, Food and Consumer Packaging, Protective Materials, and Performance Materials segments, delivering safe and sustainable solutions. Net sales in 2025 amounted to EUR 2.9 billion, and Ahlstrom employs approximately 7,000 people worldwide.