Customer Service Specialist

About the role

Be part of a team that values connection, accountability, and real impact. At Access, our Culture Playbook isn't a poster on the wall – it's how we show up for each other and for the people we support.

Responsibilities

• Be customer focused, able to multi-task in a high volume community counseling center
• Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments
• Answering phones, directing calls and taking messages
• Scanning to electronic healthcare record, copying, filing, and archiving charts
• Submitting emails
• Perform other duties as assigned

Qualifications

• Have a minimum 1 year in a clerical support role
• Have computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records
• Possess excellent communication, customer service, and organizational skills
• Bilingual English and Spanish speaking a plus

Primary functions

• Answering Calls
• Emailing
• Faxing
• Co-Pay collection
• Mail Processing
• Appointment Scheduling
• Registration of new clients

Education and experience

High School Diploma or GED

Physical characteristics

• Must be capable to sit or stand in front of a computer for long-periods of time
• Able to work in open space floor plan
• Must be capable to move throughout work day and follow people served throughout community
• Work alongside co-workers within 3 feet
• Must be able to move in tight spaces
• Occasional lifting of > 25+ pounds